09-29-2022 04:47 AM
My Nest Hub Max is suddenly not getting power. Tried multiple outlets, tried holding down the volume buttons. Doesn't show up in my Home app. What gives?
10-03-2022 11:15 AM
Hey Prsolans,
Thanks for reaching out. I know how it feels when something isn’t working the way it should, let’s check this out.
A few questions: when your Google Nest Hub Max is plugged into the wall outlet, does it show any LED lights that indicate that it has power? Are you still using the original power cable and adapter? Also, when did it start happening?
Give these steps a try:
Discharge the speaker or display:
We'll be waiting for your update.
Best,
Alex
10-06-2022 11:31 AM
Hello there,
Checking back in to see if the troubleshooting shared above helps. Let us know by updating this thread, and the Community will be happy to lend a hand.
Regards,
Alex
10-07-2022 11:39 AM
Hi Prsolans,
One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.
Thanks,
Alex