Nest Hub Max led shadow?

[Mullion]

I have several Nest Hubs and at low light settings, the screens remain consistently illuminated without ‘hot spots’. HOWEVER my new Nest Hub Max shows the led light sources on the left of the screen on settings 1-4. Is this a hardware fault or is this just how it is? Weak sauce if so…

 

 

[Alex_S]

Hi Mullion,
 

Thanks for posting — let's get this sorted out. Try to do a factory reset on  your Google Nest Hub Max, and then set it up. Let me know how it goes.

Regards,
Alex

[Mullion]

• Hi - no difference I’m afraid

[Muddi]

Hello Mullion,

Chiming in, thanks for trying! Could you tell us when and where you purchased your device?

Cheers,

Muddi

[Mullion]

Last week, August 27 from Argos, brand new.

[Alex_S]

Hi there,
 

Our team would like to take a look at this. Kindly fill out this form and let us know once you're done.

Best,
Alex

[Mullion]

Hi there, I submitted it earlier today 🙂

[Markjosephp]

Hello Mullion,

Thanks for completing the form; we have received it. Soon, a member of our senior support team will contact you via email. So please continue the conversation there for any updates. Also, we'll leave this thread open a little longer for follow-up questions and concerns.

Regards,

Mark

[Mullion]

Hi - I’ve not heard any more on this. Is the matter still being considered?

[Alex_S]

Hey there,
 

It looks like a Senior specialist has already sent you an email. Look for the subject: [2-5512000034738] Your Google Support Enquiry: 2-5512000034738. Kindly reply to it so they can further assist you.
 

Let me know if I can help you with anything else.

Warmly,
Alex

[Mullion]

Thanks - it went straight into junk for some reason - so did the notification of your reply!

will respond to them now - thanks for the heads up 🙂

[Alex_S]

Hi Mullion,
 

No worries! It’s a pleasure to assist you. Should you have other questions or concerns, you know where to find us. We’ll be more than happy to assist you.

Cheers,
Alex

[Mullion]

Hi - just wanted to let you know that my replacement unit arrived today and is perfect. Thank you for your help, it was a very straightforward and stressless procedure:) !

N

[Alex_S]

Hey there,
 

I’m glad to hear that this has been sorted out, and we appreciate you for the update! You can always visit the Community Forum if you need assistance with your Google Nest devices. 

Best,
Alex