Nest Hub Max live camera connecting issue

[JieNg990]

The live camera on Nest Hub Max is unable to be connected. If I remotely reboot the Nest Hub Max, it will resume showing the live footage for a couple minutes and then disconnected and wont be able to be reconnected.

I have tried turning on and off the power, and have tried remove the whole device and factory reset and re-set up in the Google Home app, however the same problem persist.

[Muddi]

Hey JieNg990,

Thanks for sharing details about the issue here. I know how important it is to have a working built-in camera on the Google Nest Hub Max - I'd love to help.

A few questions:

• When did the issue start?
• How far is your Nest Hub Max from the router?
• Are you able to stream it from the Google Home and Nest app?
• Do you have other Nest devices like Thermostat and doorbell?

Let's go ahead and try setting up your Nest Hub Max again but this set it up on a new home structure. Please do not forget to remove it first from the Google Home app prior to resetting the device to avoid issues during set up.

Let me know how it goes.

Cheers,
Muddi

[Princesss]

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Princesss]

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess