Nest Hub Max not able to call the phone of the device owner

[deligator]

I might not know the command or what not.. but essentially I am the device owner on my displays and speakers.  I travel for work and I would like my kid to be able to video call me to Meet on my phone by simply saying "video call to daddy" or whatever. .. when I do that now it just calls the other Nest Hub in the kitchen .. I get no notification on my cellphone. I can however call from my phone to the hub max using the special button "home devices"

I feel like this is a use case that should be supported I have tried to google best I can but haven't found a solution. 

any help or ideas would be nice. 

[Princesss]

Hi deligator, 

Thanks for visiting the Community. 

I understand that you want to maximize the use of your Google Nest Hub Max and calling feature is one of the key highlights of it. Here are some info regarding that:

Make calls with your Google Nest or Home speaker or display

With Google Nest and Home speakers and displays, you can make calls to friends, family, and businesses with your voice. There are 3 different ways Nest speakers and displays can make calls. Availability varies by country.

• Duo calling
• Google-supported calls
• Carrier calling

Duo calling

With Duo calling, Nest speakers and displays can make and receive video or voice calls to anyone who has a Duo account.

Key features:

• Make and receive calls with other Duo users worldwide
• Video and voice calling
• Make calls between your Nest speakers, displays, and mobile devices
• No charge for all calls
• Emergency calls can't be made with Duo
• With Google Nest Hub Max, you can also send and receive video messages

Set up Duo calling

Google-supported calling

Google-supported calling allows you to make audio calls to mobile, landline, and business phone numbers at no additional cost.

Key features:

• Available in the US and CA
• Supports making audio calls. Calls can't be received
• No charge for calls within within the US and CA
• Show or hide your phone number when calling
• Emergency calls can't be made

Make calls through Google-supported calling

Hope this helps.

Best,

Princess

[Cranberry]

That didn't in the least address the question that was asked. 

[deligator]

The Answer from @Princesss  is useful for another question.. and isn't Duo deprecated and no longer a thing?

maybe I restate in more brief terms?

How do I :Video call to a mobile Device of the Google home owner .. same google login on both. NestHubMax and GoogleMeet 

[GiangNgo]

I have the same question. My device some time ring when I call from my phone but alway not ring my phone when call from Nest Hub Max. 

Can anybody help us? Please don't copy and paste the fix manual, we read 10 times ago but found nothing to solve this problem.

[Princesss]

Hi folks, 

Sorry for the confusion.

Members of your home can call your speakers or displays from their phone or from the home’s other displays or speakers. Note: Nest Hub (2nd gen) will not be able to receive calls between devices when Only Ring When Home is turned on and you're away from home.

Call from a speaker or display to a speaker or display

To call another speaker or display in your home, say "Hey Google," then "Call [display or speaker name]," or "Video call [display or speaker name]."

Call from your phone to your speakers or displays

To call your devices from your phone, you’ll need:

• Google Assistant on your phone
• Duo set up on your phone
• A Google Account connected to your Duo phone number
• To use the same Google Account on your phone as on your display or speaker.

With the ​Google Assistant: Say ”Hey Google,” then “Video call [Smart display or speaker name]," or "Video call [name of your home]" to ring all of your devices.

With the Duo app: Open the Duo app . Swipe up tap Call my home devices. This will ring all of your devices.

With the Google Home app: Open the Google Home app . Tap Call home . This will ring all of your home speakers and displays.

Hope this answers your question.

Best,

Princess

[Princesss]

Hi GiangNgo,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[GiangNgo]

Hi Princess,

Thanks for your help. I tried and my phone only show miss call in Meet app after 5 seconds hangup the call by touch the End call button in my Nest Hub Max. It didn't show the notification call on my phone when calling from my Nest Hub Max.

[Princesss]

Hi GiangNgo,

Thanks for trying the steps. Have you already tried performing a complete reset and setting it up again? Let's go ahead and try that and see if this would make any difference.

Best,

Princess

[GiangNgo]

Hi Princesss,

I tried it and it makes no difference.

[deligator]

@Princesss any further thoughts?

[Princesss]

Hi deligator,

We'd like to further investigate on this. Have you already filled out the form we sent?

Best,

Princess

[deligator]

I filled out the one you sent to giangNgo

[Princesss]

Hi deligator,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

[Muddi]

Hi GiangNgo,

Please fill out this form with all the needed information. I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out.

Cheers,

Muddi

[Juni]

Hi there,

We haven’t received your form. Kindly fill it out so we can continue with the next step. 

Regards,

Juni

[Muddi]

Hey GiangNgo,

We just wanted to follow up on this. Have you had the chance to fill out the form?

Cheers,

Muddi

[Princesss]

Hey there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess

[GiangNgo]

Hi Princesss,

After so many times to tried to reset Nest Hub Max, reset my iphone, I realize that my account login to Android phone in Meet it work well (the android phone ring when call from Nest Hub Max), and I login back to my Iphone 12 Pro max, It not ring again. I think the Meet not suitable with some IOS devices.

Now I use android phone to receive/call the video call from Nest Hub Max and use my iPhone to call back only.

[Muddi]

Hey GiangNgo,

That's strange! You should not experience the issue with your iOS device. To confirm, do you have a Google Assistant app and Google Meet app installed on your phone? Also, what country are you located in?

Cheers,
Muddi

[GiangNgo]

Hi Muddi,

I have a Google Assistant app and Google Meet app installed on my phone. Last night, I tried to make call from Nest Hub Max to my wife's account in her iPhone and her phone ring. May be the difference version of iOS not suitable with calling funcion.

So the issue may be of my iPhone. 

Thanks for your help, 

[Muddi]

Hey GiangNgo,

I appreciate your efforts. Could you tell us the iOS version of your mobile devices so we can compare.

Cheers,

Muddi

[GiangNgo]

Hi Muddi,

I've checked my phone and my wife's phone, the iOS version is 16.4.