cancel
Showing results for 
Search instead for 
Did you mean: 

Nest Hub Max not able to call the phone of the device owner

deligator
Community Member

I might not know the command or what not.. but essentially I am the device owner on my displays and speakers.  I travel for work and I would like my kid to be able to video call me to Meet on my phone by simply saying "video call to daddy" or whatever. .. when I do that now it just calls the other Nest Hub in the kitchen .. I get no notification on my cellphone. I can however call from my phone to the hub max using the special button "home devices"

 

I feel like this is a use case that should be supported I have tried to google best I can but haven't found a solution. 

 

any help or ideas would be nice. 

12 REPLIES 12

Princesss
Community Specialist
Community Specialist

Hi deligator, 

 

Thanks for visiting the Community. 

 

I understand that you want to maximize the use of your Google Nest Hub Max and calling feature is one of the key highlights of it. Here are some info regarding that:

 

Make calls with your Google Nest or Home speaker or display

With Google Nest and Home speakers and displays, you can make calls to friends, family, and businesses with your voice. There are 3 different ways Nest speakers and displays can make calls. Availability varies by country.

Duo calling

With Duo calling, Nest speakers and displays can make and receive video or voice calls to anyone who has a Duo account.

Key features:

  • Make and receive calls with other Duo users worldwide
  • Video and voice calling
  • Make calls between your Nest speakers, displays, and mobile devices
  • No charge for all calls
  • Emergency calls can't be made with Duo
  • With Google Nest Hub Max, you can also send and receive video messages

Set up Duo calling

Google-supported calling

Google-supported calling allows you to make audio calls to mobile, landline, and business phone numbers at no additional cost.

 

Key features:

  • Available in the US and CA
  • Supports making audio calls. Calls can't be received
  • No charge for calls within within the US and CA
  • Show or hide your phone number when calling
  • Emergency calls can't be made

 

Make calls through Google-supported calling


Hope this helps.

 

Best,

Princess

Cranberry
Community Member

That didn't in the least address the question that was asked. 

deligator
Community Member

The Answer from @Princesss  is useful for another question.. and isn't Duo deprecated and no longer a thing?

maybe I restate in more brief terms?

How do I :Video call to a mobile Device of the Google home owner .. same google login on both. NestHubMax and GoogleMeet 

I have the same question. My device some time ring when I call from my phone but alway not ring my phone when call from Nest Hub Max. 

Can anybody help us? Please don't copy and paste the fix manual, we read 10 times ago but found nothing to solve this problem.

Princesss
Community Specialist
Community Specialist

Hi folks, 

 

Sorry for the confusion.

 

Members of your home can call your speakers or displays from their phone or from the home’s other displays or speakers. Note: Nest Hub (2nd gen) will not be able to receive calls between devices when Only Ring When Home is turned on and you're away from home.

Call from a speaker or display to a speaker or display

To call another speaker or display in your home, say "Hey Google," then "Call [display or speaker name]," or "Video call [display or speaker name]."

Call from your phone to your speakers or displays

To call your devices from your phone, you’ll need:

With the ​Google Assistant: Say ”Hey Google,” then “Video call [Smart display or speaker name]," or "Video call [name of your home]" to ring all of your devices.

With the Duo app: Open the Duo app Duo. Swipe up and then tap Call my home devices. This will ring all of your devices.

With the Google Home app: Open the Google Home app . Tap Call home . This will ring all of your home speakers and displays.

 

Hope this answers your question.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi GiangNgo,

 

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Best,

Princess

GiangNgo
Community Member

Hi Princess,

Thanks for your help. I tried and my phone only show miss call in Meet app after 5 seconds hangup the call by touch the End call button in my Nest Hub Max. It didn't show the notification call on my phone when calling from my Nest Hub Max.

Princesss
Community Specialist
Community Specialist

Hi GiangNgo,

 

Thanks for trying the steps. Have you already tried performing a complete reset and setting it up again? Let's go ahead and try that and see if this would make any difference.

 

Best,

Princess

Hi Princesss,

I tried it and it makes no difference.

deligator
Community Member

@Princesss any further thoughts?

Princesss
Community Specialist
Community Specialist

Hi deligator,

 

We'd like to further investigate on this. Have you already filled out the form we sent?

 

Best,

Princess

deligator
Community Member

I filled out the one you sent to giangNgo