Nest Hub Max says "Please sign in" when trying to watch YouTube TV Channel

[deadhead103]

When I say "Hey Google, I want to watch MSNBC on YouTube TV" I get a black screen with "Please sign in". If I say "Hey Google, I want to watch YouTube TV", it starts playing YouTuve TV but I can't change the channel. I have 2 Nest Hubs (Gen1) and one Nest Hub Max and all are doing it. Everything worked fine yesterday. Please help!

[ByronP]

Hi deadhead103,

Thank you for posting in the community. I apologize that you’re experiencing troubles watching a YouTubeTV channel and encountering an error “Please Sign in.” I understand how frustrating this can be. Let’s work together to find a solution.

Here are a few recommendations to consider:

• If your Nest Hub Max and Nest Hub 1st Gen are running into trouble with accuracy, try being more specific. For example, try to say the command with the wording: “Hey Google or OK Google, play MSNBC on YouTube TV.”.

• Also, make sure that your Nest Hub Max and Nest Hub 1st Gen are linked to the same account as your YouTube TV account. There is a good article to review about playing YouTube TV on your Google Nest display.

• If you’re part of a YouTube TV family plan or sharing your Google Home with other YouTube TV members, make sure to sign in to your personal Google account on Google Home to access your own YouTube TV library and viewing preferences.

Let me know how it goes and keep me posted.

Regards,

Byron

[deadhead103]

Thanks for you response. All the things you suggested were already confirmed as correct. I'm unsure as to what caused the problem but it ended up resolving itself.

[ByronP]

Hi deadhead103,

Thank you for your response. I'm glad that it was resolved. Don't hesitate to reach out to us if you need any further assistance.

Regards,

Byron