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Nest Hub Screen burn in

ak12345
Community Member

Hi ,

My Nest hub started having screen burn in issue in 3 months before. The device was kept in same location and untouched. Vertical lines appearing 95% of the screen. Upon checking online many have same issue reported. Appears to be a manufacturing defect. 

Device was bought in 2019

 

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4 REPLIES 4

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Escalated to the Google team for you!

Muddi
Community Specialist
Community Specialist

Hi ak12345,

Thanks for posting, and appreciate your help @Ashepherdson.

I know how challenging it is when you're experiencing issues with your Google Nest Hub. We need to gather additional details to further assist you with this problem. Please fill up all the information needed on this link so we can reach out to you privately.

Let me know once done.

Cheers,

Muddi

 

ak12345
Community Member

Hi Muddi,

I filled the form long back. But no one contacted me. I've again submitted it today

Muddi
Community Specialist
Community Specialist

Hey ak12345,

 

Thanks for the update. We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.

 

Cheers,

Muddi