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Nest Hub Suddenly displayed a black and green screen

jewelimperial
Community Member

So I just noticed that my best hub (2nd gen) suddenly displayed a black and green screen this morning. I tried turning it off for several hours then replugged it but the issue still persisted.

 

I also tried unplugging it on and off several times, even factory reset, but to no avail.

 

Moreover, I noticed that white band at the right side of the screen approximately 2 weeks ago. 

 

I just bought this device last December 2022.

 

How do I fix this?

 

 

Thank you.

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5 REPLIES 5

RXShorty
Gold Product Expert
Gold Product Expert

Hi @jewelimperial 

Sorry to hear you are having issues.
It looks like a hardware defect, did you try reaching out to Google Nest Support?

I hope you will get it replaced because you still have a warranty. 😊

 

Hello,

I haven't reach out to them yet as I'm finding the Google Nest support's contact details. Thank you for writing the link for the support page.

 

I'll reach them out the soonest. Thanks again for the help! 

Dan_A
Community Specialist
Community Specialist

Hi jewelimperial,

 

That certainly isn’t the experience we want you to have. Have you already contacted our team via phone/chat support from the link provided above? If so, how was it?

 

Looking forward to your response.

 

Thanks for helping, RXShorty!

 

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hello again,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan