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Nest Hub and Sirius XM not working : Config-Failed??

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sarosi
Community Member

‎12-14-2023 10:33 AM

I have been using Sirius XM with my nest hub for years. All of a sudden it stopped working.

You can request to play something from Sirius XM, and the Hub obliges... "Streaming XXXX on Sirius XM..."

The screen then shows that the hub switches to Sirius XM but just before the player launches you can see (VERY briefly)an alert that reads:

"config-failed :0. Could not retrieve receiver configuration, please try again in a few minutes"

I have tried re-linking my Sirius account, unplugging the hub and even the entire wifi network. Nothing seems to fix it.

The hub functions properly on all other fronts (Spotify works etc)

Anyone have any advice here?

 

thanks

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Alex_S
Community Specialist
Community Specialist

‎12-15-2023 06:39 AM

Hi everyone,

 

Thanks for reporting this to the community. The team is aware and is currently investigating this issue. To help the team further look into this, kindly turn on device usage data and crash reports. Reproduce the issue by asking your Google Nest speaker/display to play a station on SiriusXM, then give it a voice command to send feedback using the keywords “GHT3 Sirius XM stop streaming."

 

Please keep an eye on this thread for further updates. Sorry for the inconvenience, and thanks for your patience.


Warmly,
Alex

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Willarch1977
Community Member

‎02-25-2024 09:04 AM

I forgot to mention that Sirius XM admitted in January 2024 that the issue is with their app. EVer since it was relaunched in December, they've been having technical issues for. They never went through the troubleshooting process to ensure that Google nest and Amazon Alexa users would still be able to access Sirius XM. 

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