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Nest Hub black screen unresponsive no solution?

seltam45
Community Member

Hi, 

My Nest Hub suddenly turned off and become a black screen. I tried a lot of advice on the google website. None resurrected the device screen.  I did unplug and re-plug it in (10 times) and did not help either. I've had it for just over a year and this has only just started about a week ago. Looking forward to a solution.

Tamil

8 REPLIES 8

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Have you factory reset the hub yet?  

On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.

Let me know if this works for you please 

 

Darkkirby
Community Member

So if your encountering black screen on boot, good luck if you don’t have warranty.

This is Google’s reply to me, after the device bricked itself with nothing done to it.

 

Based on the email above, we have informed you already about the update regarding your device being out of warranty. We have tried our best to check if we can provide a one time courtesy however our system is not longer allowing us to do any further. 
 

frances
Community Specialist
Community Specialist

Hello @Darkkirby

 

Thank you for your sharing your comments. I apologize that your issue was unable to be resolved. I replied to your other comments earlier as well, I appreciate your patience. As stated before, I will update you if there is anything else that can be done. Thanks!

Fraces,

So how can you help? Your associate Ey said she couldn't help because of the system. 

frances
Community Specialist
Community Specialist

Hi Darkkirby,


Thank you for your patience. I further looked into this issue, and unfortunately there is nothing else I can do. I apologize for the bad news.

 

If you have any other questions or concerns regarding this issue and situation, please contact the support team again and refer to your Case ID. Thanks again.

 

 

frances
Community Specialist
Community Specialist

Hi All,


First, thank you Ashepherdson for answering this thread!

 

Hello seltam45, just wanted to check in. Has your issue been resolved or is your Google Nest Hub still not responding? Let us know, we're here to help!

frances
Community Specialist
Community Specialist

Hi there,

 

It's been a few days since we have heard from you. Just checking to see if you were able to see my response above. I look forward to your reply back. 

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.