Nest Hub clock missing weather data.

[Javelin_X]

We find having the local weather displayed on the clock helpful and it's been missing in the last few days. There are 2 versions of the clock that display this data and neither works now.  This function is selected in the photo frame/full face clock.

There was an issue I found on this forum that seems similar from around a year ago that didn't seem resolved but was "being worked on" 

[Javelin_X]

Is anyone replying to these questions? 

[Princesss]

Hi Javelin_X,

Thanks for visiting our Community.

We're sorry to hear about this experience. Before we start some steps, a few things I'd like to ask:

• When did you first experience this issue?
• Have you tried any steps so far after you noticed this change?

Let's try first to reboot your Google Nest display simply by unplugging it from the power source for at least a few minutes. Do the same with your router and unplug it from the power source. As soon as the devices are plugged back in, observe its behavior and let's see if this would make any changes. If the issue is still there, kindly attach a photo of the exact display you're getting so we can check on it further.

Looking forward to your response.

Best,

Princess

[Javelin_X]

Hi Princess

Yes, I have rebooted it. I also selected a diferent clock that is also supposed to show the weather and it's still _ _ ° where the temperature (or other weather information) should be. this happened about 2 weeks ago and hasn't worked since. 

 

[Princesss]

Hey there,

Thanks for the photo you sent. Let's perform a complete reset to your Google Nest display and see if it helps. Here's how: Factory reset Google Nest or Home speakers or displays

Let me know how it goes.

Best,

Princess

[Javelin_X]

This didn't work the condition exists still. 

[Javelin_X]

Seems like you've been down this road before. in his old thread which is now locked this was listed as the solution. note the dates and the number of people reporting in that thread.  Is this device irretrievably broken?

[Princesss]

Hello Javelin_X,

Apologies for that. We apologize if this thread was locked sooner than you would have liked. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.
 

Since you have tried the suggested steps, we'd be happy to take a look into this for you. Please fill out our Contact Us Form with all the needed information then let me know once done.

Best,
Princess

[Javelin_X]

I completed the form.

[Princesss]

Hey there,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 

Best,

Princess