Phillips hue smart lights will not connect to google

[Holly0207]

So changing the router appears to have fixed most issues except our Phillips hue smart lights will not connect to google. Are you able to assist with trouble shooting this?

[Hollyrogers0207]

 

 

[Muddi]

Hey folks,

My apologies for the late response. We're happy to hear that updating the router settings resolved the issue. Regarding your lights, is this the first time that you're linking your Philips Hue lights to your Nest display? Is it set up on the native app? Do you have a Hue bridge?

Let's try the steps in this guide: Use smart lights with Google Nest or Home devices

Cheers,

Muddi

[Hollyrogers0207]

Hi!

no it is not, they previously worked before all the issues we experienced. We do not have a hue bridge and have tried the steps on the attached a few times. It discovers the lights and blinks then after selecting the bulb it states that it should blink a few more times to finalise set up. It fails to blink then displays the something went wrong screen

[Alex_S · Accepted solution]

Hi Hollyrogers0207,
 

Let’s further troubleshoot this. If you're setting up the Philips Hue bulbs in the Google Home app from a distance, try moving the bulb within 15 feet of the Google Home speaker or display and check if that resolves the issue. If there are electronic devices near your Google Home device and Philips Hue bulbs, move the devices away from those types of devices to rule out interference. Force close and reopen the Google Home app, then try to set up the Philips Hue bulbs again.

Warmly,
Alex

[Hollyrogers0207]

Confirming the bulb is in a lamp is close to the nest. But still cannot finalise set up 

[Alex_S]

Hi there,
 

Using the Philips Hue app, check if the Philips Hue bulb can be detected—to determine whether the Philips Hue bulb is able to communicate via Bluetooth or if there is a potential hardware issue with the bulb.
 

If the Philips Hue app won’t detect the bulb, kindly contact Philips Hue Support to further look into it and update us on how it goes.

Kind regards,
Alex

[NoNolan]

Hi, as you can see my topic was moved to this thread. I experience the exact same problem right now. The Philips Hue App can detect the Philips Hue Bulb without any issues and i can turn it on and off via the App. But thats all. Everytime the Google Home App tries to set up the bulb i get the message "Something went wrong. Try again." 

Furthermore, if the Bulb is connected to the Hue App the Google Home App wont even recognise the bulb anymore. The built in option to connect it to the Google Assisstant via the Philips Hue app also shows no effect. As said the Home App can not find the bulb. I need to reset it to factory settings everytime.

Already moved the Google Nest to another place but within in the room and within the range of 15 feet but still facing this issue. Are there any other troubleshooting suggestions? Im slowly loosing my mind. Trying to fix it for several days now and still no success 😕

[Alex_S]

Hi there,
 

Let’s get this sorted out. I just wanted to confirm, is this a Philips Hue bluetooth-enabled bulb, or the one that uses Hue bridge? If it is a bluetooth-enabled bulb, we should set it up directly to the Google Home app. Remove it from the Philips Hue app > Factory reset > Setup in the Google Home app as a new device. If the issue persists, try creating a new Home then do the set up again.  

Best,
Alex

[NoNolan]

Thanks for the answer. I got a Philipps hue Bluetooth enabled bulb. I already removed it from the Philipps hue app and set it to factory settings. 

After that I took the following steps in the Google Home App

- Add new device

- it found the bulb and asked me if I want to set it up

- clicked on it and it blinked a few times

- chose my home, room and gave the bulb a name

- then it tries to set it up and says it could blink a few more times

- it takes up to a minute without any blinking at all and then says "something went wrong. Try again."

Creating a new home does not seem to fix the problem. The whole UI of the App seems to bug after that.

In the new home it won't even find the bulb that is definitely not connected to the other home. And if I want to set it up over the menu where I can select different devices like lamps, cameras, etc it just sends me back to the "Home Screen" of the Google Home App without looking for devices at all.

It all seems very bugged. 

I also deleted the Google Home Hub from my Main Home, did a factory reset on the device and reconnected it. All of this worked just fine. So I assume it may be a connectivity issue between the bulb and the App. But I can't make up what causes this issue, cause in the process of setting up the bulb the blinking indicates a Basic Connection. 

Just the setting up part fails. As said, the bulb works fine in the Philipps Hue App, so I can ensure it ain't a hardware problem. 

Are there any other workaround? In the next few days I will try to invite another Google Account to my home and try to set the bulb up through the second account. Maybe this will help. But till then I hope there is another way to solve this issue.

Thanks in advance

[Alex_S]

Hello NoNolan,
 

We appreciate your effort in taking all those steps. I suggest we try that workaround where you set up the Philips Hue bulb using another Google account. Keep me updated so I can further check with the team about what could cause this behavior.

Sincerely,
Alex

[NoNolan]

Hey, 

I'm back home and tried the method with another Google Account on another phone. Unfortunately the same error occurs. It also finds the lamp but at the point of setting it up and taking the final steps, the same Message appears: "Something went wrong. Try again."

The new phone was an Iphone. My phone is Android. So it apparently has nothing to do with the phone OS and really seems to be a connectivity problem between home and Philips hue Bluetooth lamp? 

But I'm still not believing that my bulb is broken because of the easy set up via the Philips hue App. But I want to really use Google assistant with the bulb. 

I hope you can come up with another idea how to fix the problem. Im not giving up on getting it back to work. Cause as I said: Google Home and Philips Hue bluetooth-Bulb worked fine in the past.

[Sebdog]

Hi there,

I'm jumping in as well as I'm having the exact same issue described above. I've tried absolutely everything - factory reset, trying to do it through google and not through the hue app, using a different Google account, using a different device (iPad and iPhone vs android), I've deleted my hue account, unlinked it from Google and made a new hue account multiple times and more stuff that I can't remember. 

These lights were working absolutely fine up until recently and they refuse to connect to the Google home all showing the same error message as above. This seems to be a really big oversight on Google's troubleshooting as I've followed all the steps multiple times about to no avail. It seems to be a software issue within the Google home all itself (it connects fine with the hue app). 

The only thing I have not tried is buying a Hue Bridge and try connecting that to google. But I don't want to spend the extra money on the Hue Bridge for only 2 lights and have the same issue. 

I also want to clarify that this seems to be a purely Philips Hue problem. I have a TP-Iink bulb that works absolutely fine and have had no issues with it for about a year now. 

Please advise if there are ANY workarounds to this. If not, please forward this onto the relevant department in Google so they can investigate. 

[Aulendil89]

Hello,

I've the same problem described above, and i've tried everything!

Could the problem be related to the fact that one of the Philips Hue apps is not anymore used, but before It was needed?

Please provider a solution, because i've 7 bulbs and it's not feasible to buy new ones!

[NoNolan]

Hello,

3 years ago I got myself a Philips Hue lamp and connceted it to my Google Home App without any problems. But a few days ago we had a blackout and my Google Nest and Philips Hue lamp turned off completely for several hours. After we got our connection back the devices turned on flawless.

BUT after the blackout I can't connect my Philips Hue lamp to the Google Home App. Everytime it's setting up it takes a few minutes and leaves me with a: "Something went wrong" Message.

I turned off the lamp with my lightswitch for several minutes, took off the lamp completely, reinstalled Google Home, restarted the Google Nest device and restartet my phone. I cant find what causes the problem.

Google Home finds the lamp, i can choose a specific home and room, can give it a name but everytime i comes to really setting up the lamp it fails and shows this message. I hope someone maybe had a similar problem in the past and fixed it or can guess what causes this issue. 

Thanks in Advance and if you need any further information let me know 🙂

[Muddi]

Hey NoNolan,

Let's go ahead and refresh the Bluetooth connection on your phone. Open the device’s Settings, go to “Bluetooth” and then Forget the Bluetooth connection with the Philips Hue lights. If it is still the same,  power cycle your smartphone as well as the Philips Hue bulb and test whether the connection would work then.

Keep us posted.

Cheers,

Muddi

[NoNolan]

Unfortunately both ways brought me to the same outcome. The setting up part does not work. Still "Something went wrong. Try again."

There problem seems to be somewhere else.

Hope you can give me further advice

[Hollyrogers0207]

We have just tried this and we still get to the same part of the set up in google home. Then it stops

[Muddi]

Hello there,

Thanks for trying. I suggest that you try calling Philips Hue support first to check if they're getting similar reports and see if there's an available update for your bulbs.

Cheers,

Muddi

[NoNolan]

I want to bring this thread to a personal finish.

For ME nothing suggested here or in general in this forum worked. So I decided to buy a new bulb from Philips. It was around 20$and is wifi, Bluetooth and WiZ App connective. I downloaded the App, set up the bulb there and connected it to the Home App via the WiZ App. All this didn't event cost me 5 Minutes.

So to everyone having trouble connecting their old Philips hue lamp to Google home: "Don't waste your time looking for a workaround! Many of the suggested solutions don't work or you need more than a handful luck that it works for you!

Maybe think about getting a new lamp like me!

Still I hope everyone having trouble setting a bulb up finds his special workaround and does not need to buy a new bulb. 

Have a great day anyways!

[Juni]

Hi NoNolan,

Thanks for the great help and for trying the troubleshooting that was suggested in this thread. If you have other concerns feel free to start a new thread and we'll be happy to help.

Cheers,

Juni

[JakeP599]

Hi there,

I have just had a brand new nest hub 2nd gen and a Philips Hue bulb delivered today and i am currently having the exact same issue being discussed in this thread, the bulb connects with ease to the hue app however upon resetting and looking to connect to home so i can use my new nest device it is no longer found despite the app recognising the device and flashing the bulb to indicate it.

How should I proceed in fixing this issue as I have been trying for a very long time a wide range of methods.

[Sebdog]

This is such a horrible response. Sorry for being blunt. We're getting more and more people on this thread, pretty much daily now, and the best answer you can come up with is to buy more bulbs. These bulbs that are not working are quite expensive and are advertised to work with google yet they don't.

Instead of settling for an answer like this, can you please acknowledge the issue? Can you tell us if this has been passed on to the relevant departments? Can you tell us if there are any updates? 

If we need to start a new thread then let us know and we'll happily do it. 

[SusanLindrud]

I have a Hue bridge and 6 bulbs., plus another 6 Feit bulbs. All have worked fine for years; the Philips bulbs are at least 5 years old. In early November 2023 I told Google to turn on the lights and it said it couldn’t find them. All  work with the Hue app but I cannot get the bridge to connect to Google. Tried all the same stuff as you all have, but not buying expensive new smart bulbs. It is really the only thing I use the Google home device for, so I’ll throw that out first. 

[jnrfalcon]

Exactly the same issue. I believe the problem is with Home app not able to control Nest Hub's Bluetooth. I have tried setting up on multiple devices with multiple accounts. All same results.

[Aulendil89]

The problem is in the configuration phase.

Bulbs are identified, they blink when selected for configuration.

But the configuration phase just ends reporting "Something went wrong. Try again."

[Jmd946]

I have been having the same issues with all my Phillips Hue Bulbs. It is asinine that I need to invest hours of energy into recreating a new google home to make my lights work that have worked seamlessly for years. Google needs better support for fixing these issues and offer live chat or updates when so many people are experiencing a common problem. Posting on a stupid thread hoping that programmers see whats wrong and work on a patch to fix things is super frustrating. I have invested so much money on these products. My smart home is behaving quite stupidly. My power company posts updates on twitter when our province has a power outage so at least you get a response and 1) know that company is aware of the problem and 2) are actively working to fix it.  Nothing but crickets from this thread. 

[RandomAJL]

Same issue. My suspicion is that it was after one of Philips's firmware updates.

[jnrfalcon]

Pretty sure it had nothing to do with Philips side. I only use mine in Bluetooth mode in the guestroom, for which system I usually don't sign into. So no firmware update was ever pushed to those bulbs since they were set up. I only found out the problem when I was informed that the Nest Hub 2 in that room can no longer control the lights. I updated the firmware after that, but nothing changed.

[corrado95]

Actually this started after the first Fuchsia update of the Google Nest Hub 2nd gen

[bhavik2058]

Just bought a new google nest hub 2 and a Philips hue bulb (which cost more than the nest hub!!) and I'm having the same issue as you all. I hope this message bring more attention from google onto this thread as Philips Hue is one of the most popular smart bulb options and the Nest hub 2 is also the favoured personal assistant. I bet there are thousands out there suffering with the same issue!! 

[jnrfalcon]

Google is well known for killing things that people actually use and like, and breaking functions that was functioning perfectly, and focus ALL of their manpower on implementing Material You 2 🙃 So, don't get your hopes up.

[Jameslunn]

I am also having the same issues described, just got my hue light Bluetooth today, works fine with the Alexa echo but not the nest mini. It detects it and begins the connecting, flashes as advertised, I enter the room name and unique light name then get the something went wrong error.

I feel we have no choice but to buy an Alexa dot for the bedroom as it's tested working with the echo.

[scooterpro]

I also have the same issue. For what it's worth: I have an older Hue Go and 2 newer Hue Go's. The older one is able to connect to the Google Home via bluetooth (Hardware Platform Version: 100b-111, Software: 1.88.1). The 2 newer ones are not able to connect and receiving the same errors listed above (Hardware Platform Version: 100b-120, Software: 1.104.3).

So this seems to be an issue with the newer products/models.

[SusanLindrud]

Hey friends—try it now. I clicked on the Google Home app today for another purpose and in a whim, decided to try to add my Hue bridge again. To my astonishment, it worked—just like it is supposed to. See if it works for you now.

[stef74]

Same here. It works like before. 

[stef74]

I have the same issue! Any answers?

[stef74]

Btw Hue Bulbs previously connected perfect with bridge to philips Hue and Google Home app. Now Google Home app is not working. Please help.

[bhal69]

I got them to work!!!! This is what I did.

1. Factory reset philips hue bulbs through the philips hue app

2. Disable bluetooth connection through Philips hue app

3. Uninstall Philips hue app

4. Force stop Goole Home app

5. Unplug Google nest or Hub max device.

6. Open Google Home app and install lights. (You may have to power cycle lights)

7. Plug Google Nest or Hub Max back in.

This is without a Philips Hue Bridge.

GOOD LUCK! Hope it works for you as well!

[SS7C_Philip]

Not for me. How did you enter setting up without your Googe Nest working?