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Nest Hub constantly crashing

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 

I bought my Nest Hub back in December of 2018. Since then it has worked perfectly except from alarms actually going off in the morning.

However in the last 2 weeks something has changed, at least 2-3 times a day the device crashes leaving an on but black screen. Restarting the device can boot it back up but it can get stuck in a boot loop (G on grey background)
3 REPLIES 3

Rdianco
Community Specialist
Community Specialist

I have exactly the same issue it's crashing everyday only way to get it working again is unplug it sometimes it even factory resets itself totally, started just over a week ago

 

- From Shaun 8674 (New Member)

tomkiv897
Community Member

I have exactly the same problem and tried factory reset. This started happening after fuchsia upgrade.

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to contact the support team and refer to Case ID listed above, or start a new thread and we'll be happy to help.