Nest Hub crashes multiple times a day after last update

[Seccedonien]

My Nest Hub has been crashing multiple times a day since the last update it received, it either crashes when I give it a voice command or when it is playing music via Spotify. My Home Mini does not seem to have this problem (I have no idea if that even got the same update). I only have the Hub, Mini and 1 smart plug (not sure if 2 phones also count) that communicate with each other so it isn't like there is allot going on either.

If it had done this from the start I would have immediately returned the product as this is simply not working as it should (I might still send it back under the warranty if this is not fixed).

I have looked around and there are plenty of people with the same type of issues but nothing that I could find from Google on this.

[fbarletta]

This is happening to 3 of my Home hubs. I opened a thread just now and upvoting this.

[ai]

Hello Seccedonien and fbarletta, 

Thank you for your patience with us! We're sorry that the troubleshooting process has been frustrating for you. We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. 
Much obliged,
Ai

[tomkiv897]

I have the same issue as well. It started happening few months ago after fuchsia upgrade. Most of the problems with gen1 hub.

[frances]

Hi @tomkiv897,

Thanks for your message. I replied to your other post. 

Just a reminder, I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 7-2197000031346. 

[frances]

Hi @tomkiv897,

Thanks for your message. I replied to your other post. 

Just a reminder, I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 7-2197000031346. 

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to contact the support team and refer to Case ID listed above, or start a new thread and we'll be happy to help.