Nest Hub display white screen

[LBoogie21]

Our HUB keeps going offline and displaying a white screen. It still works as far as reacting to commands but the display doesn't work. I end up unplugging and plugging it back in for the display to start working again. Is there a fix for this because I have seen a couple chats but it wasn't clear?

[Muddi]

Hey LBoogie21,

Thanks for visiting the community.

I know how it feels when you're having screen issues on Google Nest Hub. Let's dig deeper into this. When did the issue start? Are you using the original power cable that comes with the package? Has any power outage happened lately? When and where did you purchase your device?

Please check the firmware and operating system version of your device. To check which firmware version you're on, follow these steps:

1. Open the Google Home app.
2. Touch and hold your device's tile.
3. Tap Settings > Device information.
4. Under 'Technical information', check for Cast firmware: X.XXX.XXXXX.

Looking forward to your response.

Cheers,

Muddi

[LBoogie21]

When did the issue start?  Noticed it about 3 weeks ago.

Are you using the original power cable that comes with the package? Yes all original packaging

 Has any power outage happened lately? No

 When and where did you purchase your device? From Best Buy August 2020

System Firmware: 295071

Cast Firmware: 1.56.295071

[Muddi]

Hey LBoogie21,

Thanks for all that information. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[LBoogie21]

I have tried to complete the form 4 times I keep getting an error message that something went wrong to refresh and try to resubmit.

[Muddi]

Hey LBoogie21,

Sorry to hear about that. I manually created a case and sent you an email to your account associated with your community profile. Please check your inbox and confirm that you were able to receive it. Here's your case ID for your reference: 9-2413000032298.

Cheers,

Muddi

[Princesss]

Hey LBoogie21,

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Please refer to the case ID 9-2413000032298 and let's continue our conversation on that channel.

Thanks for posting! 

Best,

Princess

[LBoogie21]

Hi Princess

I didn't receive anything from you that I needed to respond to. Can you please let me know what it could have been?

[LBoogie21]

I confirmed that I had received the number Muddi provided, was something else?

[Princesss]

Hi LBoogie21,

Thanks for responding. 

I've seen that Muddie sent you an email asking for a video of what's happening. In reference of this case ID 9-2413000032298, let's continue working on that channel so we can assist you further.

Best,

Princess

[Princesss]

Hi LBoogie21,

I haven't heard from you so we're going to close it in 24 hours to keep our community tidy. Let's continue to work via email to further address your concerns.

Best,

Princess

[LBoogie21]

It actually says there is a problem with the form.