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Nest Hub displaying "Check internet connection" after being stable for 3 years

Lonicker
Community Member

I've had 5 Nest Hubs, Nest Doorbell, Nest Thermostat, and several Nest mini's for almost 3 years with no issues. In the last 3 weeks, the Hubs will constantly display "check internet connection". I have had the same internet and network setup the entire time. I have a Unifi system and it's updated and rebooted monthly.  No other devices have an issue with Wifi or connectivity. 

I have tried everything I can think of. 

- new Wifi network

- separating the 2.4 and 5Ghz bands

- changing one Wifi setting at a time to see if it has an impact

- reset and moved Hubs around several times

- the only thing that has worked is moving a Hub to another Wifi router completely, this makes no sense because everything was working for the last 3 years. 

5 REPLIES 5

stiv0b
Community Member

I am having a similar problem but it's with initial setup. I keep getting check internet connection even though every other device can reach the internet via my router. The only way I can get my Google Nest Hub connected is to use my phone as a hotspot and the Google Home app on my tablet to set it up. When I try to change the WiFi network on the hub to my router, same error. Google says it's my ISP and my ISP says it's Google.

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake