Nest Hub functionality

[bottino2]

I am experiencing functionality issues with my Nest Hub (2nd generation). The screen is completely black, which prevents me from using any of the device’s features

[tajennifer]

Hi bottino2,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your Google Nest Hub (2nd generation), which is getting the screen completely black. I understand how difficult it can be when things don't work as expected. But don't worry; help is here.

I need to ask for some information to provide the best solution.

• When did the behavior start?
• Was the device dropped or knocked over?
• Is the display's assistant working?
• Have you tried any troubleshooting steps to solve the situation?
• What's the Fuchsia version of your display?

Please keep me posted.

Best regards,

Jenny

[bottino2]

• When did the behavior start? About 6 months ago
• Was the device dropped or knocked over? Not
• Is the display's assistant working? Not
• Have you tried any troubleshooting steps to solve the situation? I can’t play with the device since that screen is black
• What's the Fuchsia version of your display? 16

[tajennifer]

Hi bottino2,

Thanks for posting. I appreciate the information provided. In this case, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. Please fill all the spaces with the required information, like your username on the community and thread link. We’ll have someone reach out to you via email from there.

Please don’t hesitate to keep posting if you have any other questions.

Best regards,

Jenny