Nest Hub has lines on screen/blurred lines

[zCRiSiSz]

Nest hub screen has now got lines on it and is blurred/not as sharp as it should be.  I have factory reset the device but is still the same. 

[Alex_S]

Hi zCRiSiSz,
 

I’m sorry to hear about the trouble you have on your Google Nest Hub device’s screen. Can you share a photo showing these lines? Also, when and where did you purchase it?

Regards,
Alex

[zCRiSiSz]

Hi Alex, 

Apologies - I've been away.

I am unable to upload an image........please advise how I can upload an image.

[zCRiSiSz]

You can see from the image below that the far right hand side of the image is clear; if you zoom in you can see the rest of the image has black vertical lines

[Princesss]

Hello zCRiSiSz,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out our Contact Us Form with all the needed information then let me know once done.

Best,

Princess

[zCRiSiSz]

Form completed and submitted.  What happens next?

[Princesss]

Hey zCRiSiSz,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 

Best,

Princess