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Nest Hub is connected and Google Home app says get started, can go no further.

Rdianco
Community Specialist
Community Specialist

‎08-27-2021 09:49 AM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Joseph Monaghan 

 

Have factory reset Nest Hub
Rebooted router
Rebooted phone
Tried various setting configurations, new home, new device.
Keep getting to same spot, you’re connected let’s get started, but then cannot interact with nest hub, no pictures or music even though Spotify set up.  Device was working before we moved it to a new location with a new network.
 
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Rdianco
Community Specialist
Community Specialist

‎08-27-2021 09:50 AM

Hello Joseph Monaghan,
 
I am sorry that you are encountering this connectivity issue with your device. I understand your concern. The Google team is aware of this issue and is investigating a possible cause. There are no other steps to take at this time to troubleshoot.
 
I just wanted to check in, has this issue resolved on its own for your device?
 
  • If YES (has been fixed), could you please send feedback with the words: "GHT3 Nest Hub link account issue fixed" with an explanation of the situation?  
 
  • If NO (has NOT been fixed), could you please send feedback with the words: "GHT3 Nest Hub stuck on link account screen" with an explanation of the situation?
 
Your feedback is greatly appreciated, as it will help our engineering team address this issue. 
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