Thanks for visiting the Community.
@RachelGomez123, thanks for helping out.
@kscarroll54, we're sorry to hear about this experience. Have you already tried to check the size and the resolution of the photos you're using? Also, does it happen on all of the photos displayed? We'd love to know more details so we can try some steps.
Each Live Album you create has a limit of 20,000 photos. To expand beyond that, create a new Live Album and enable it in the Photo frame settings. Your Nest display should show photos from all enabled albums.
Let us know how it goes.
Thanks for the additional information. We'd be happy to take a look into this for you. Please fill out this form with all the needed information and let us know once you're done.