Nest Hub, nest wired doorbell, and nest mini

[Corvettejoez06]

Were to even begin, I see all 3 on my Google home app, but that's about as good as it gets!

Nest mini..... "usually" works when I say "hey Google" (turn on my bedroom light, for example). But never works when I try to cast audio from my phone, immediately after hitting cast audio, I get a window that says casting stopped. It also does NOT do / say anything when the doorbell rings.

Nest display...... lets keep it simple..... ONLY the built in camera works! I cannot cast anything from my phone, can't see my doorbell. "Hey google" is immediately followed by either "something went wrong" or "there seems to be a glitch". Basically it's just taking up counter space.

Nest doorbell..... aside from not displaying on the nest display or sounding on nest mini, it seems to be the ONLY thing that works correctly. 

As mentioned earlier, all 3 show on the home app. Went through every setting and set accordingly to get notifications etc etc.

Asking here is my last effort after trying everything for the 2 months I've lived here.

[Dan_A]

Hi Corvettejoez06,

This is not the experience we wanted you to have, let me help you. A few things: When did your issue begin? Were there any recent changes made? What music app or services are you not able to cast from? Does it happen every time? It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router followed by your Nest speakers then your smart lights and Nest Cameras.
2. Plug them back in after 3 minutes tops.
3. Restarting your phone might also help.

Looking forward to your responses.

Best,

Dan

[Corvettejoez06]

Every issue I mentioned has been going on since I moved into my new house in December. 

NOTHING

streams, music (amazon or even

files on my phone), or you tube.

And obviously in 2 months ive unplugged, restarted everything 100s of times trying everything. This was my last hope here!

[Corvettejoez06]

Still nothing works correctly..... I'm at a loss and don't know where to turn.

[Muddi]

Hey Corvettejoez06,

Apologize for the delays. Chiming in to ensure everything is covered here. To confirm, how far are your devices from your router?  Please make sure that the mobile data is off on your phone/tablet to be able to cast on your Google Nest Hub and Mini device. If it still doesn't work, please reset your Nest Hub and Mini to refresh all the settings on your devices. Please note that resetting it will erase all the settings on your device.

Follow the steps below or visit this link for more steps on how to reset your devices:

• For Nest Hub: press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.
• For Nest Mini: On the bottom of Home Mini, press and hold the factory reset button located below the power cord. Look for a circle etched into the base. After 5 seconds, your device will begin the factory reset process. Continue to hold for about 10 seconds more, until a sound confirms that the device is resetting.

Keep us posted.

Cheers,

Muddi

[Juni]

Hi there,

I'm jumping in to follow up if everything is good here. Let us know if you have any further questions.
 

Regards,

Juni

[Corvettejoez06]

Still nothing works correctly..... I'm at a loss and don't know where to turn.

[Dan_A]

Hi Corvettejoez06,

For confirmation, have you tried the steps above especially the factory reset? Doing so should revert your Nest devices back to its default and original settings. Afterwards, you set it back up and start fresh.

Thanks,

Dan

[Corvettejoez06]

100 times.

This came with my brand new built house. moved in Dec 2022. There are 15 others in my neighborhood with the exact same problem. My builder (classic homes) is going to drop the Google smart home package and switch us all to Amazon if there isn't a fix soon.

[Dan_A]

Hi Corvettejoez06,

I appreciate you taking the time to do the steps needed. Since 15 others in the neighborhood have the same concern, it would seem we also need to check the Wi-Fi connection. Let’s start here to isolate further.

To eliminate network issues, please try setting up one of your devices using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest devices). Once done, check if your device will have the same behavior.

Looking forward to your response.

Best,

Dan

[Corvettejoez06]

I did even one better (I'm a nerd like that)

I used my phone hotspot and a router that can bridge it. Connected my phone to that router then connected that router to my existing network..... and everything came alive! The ISP is blaming Google for the "coding" error...... next week all 15 of us will be getting switched to alexa (which works fine with the same ISP) IF THIS ISNT FIXED

[Dan_A]

Hey there,

I understand how you feel. Since you're able to access your router settings, let's go ahead and check some settings and do some slight changes to ensure a strong link between all your devices and your modem/router:

• Channel interference (channel congestion from too many devices, optimal channels for 2.4GHz is 1,6, or 11)
• UPnP should be enabled.
• AP Isolation disabled.
• Make sure a VPN or Proxy Server is not configured on the network.
• Confirm distance between the router, setup device and Google Home are optimal.
• MAC Filtering should not be enabled on the router.
• Preferred DNS settings: 8.8.8.8 or 8.8.4.4

Let me know how it goes.

Thanks,

Dan

[Corvettejoez06]

This is obviously way beyond your level of expertise since you seem to not even understand what I said that I did to make it work....

I replaced my ISPs modem with a different ISP and then it worked.... THE REST OF MY HOME NETWORK STAYED THE SAME!!!!!!!! AKA ROUTER AND WIRELESS DEVICES. 

So telling me to check my router is worthless.... BECAUSE IT IS THE SAME..... 

AND AGAIN..... EVERY NEW HOUSE IN MY NEIGHBORHOOD HAS THIS SAME PROBLEM.....

There is something in the coding between Google and my ISP that does not work (Forcebroadband).

[Corvettejoez06]

Let me make it even MORE clear..... 2 separate devices.... THIS DOES NOT WORK

1) ISP MODEM (forcebroadband)

2) WIRELESS ROUTER(S) SAME AS BELOW

Let me make it even MORE clear..... 2 seperate devices.... THIS DOES........ WORK

1) ISP MODEM (T-Mobile)

2) WIRELESS ROUTER(S) SAME AS ABOVE CHANGED NOTHING AT ALL

[Dan_A]

Hey there,

Apologies for the delayed response. We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Thanks,

Dan

[Corvettejoez06]

Done....

That was stupid and a waste of time...

It was a form and all it said was describe your issues... aka what I've wasted a month doing here....

[Dan_A]

Hi Corvettejoez06, 

Apologies for the inconvenience. We also got your form — thanks for filling it out. Our team will contact you via email soon. Please continue the conversation there as this thread will be locked after 24 hours.

Kind regards,

Dan