This is not the experience we wanted you to have, let me help you. A few things: which Nest speakers are we working with? Is it the Google Home Mini or Nest Mini? When did your issue begin? Were there any recent changes made? Where and when did you buy your Nest device?
Try these steps:
Plug the speaker or display into another wall outlet. Note: Make sure you are not connected to a surge protector to rule out all other hardware.
Discharge the speaker or display:
Unplug the power adapter from the outlet and the speaker or display.
Leave it unplugged for 20 seconds.
Plug the power adapter into the speaker or display.
Plug the other end of the power adapter into a wall outlet that works.
Check if any LED lights would appear on the back of the speaker or display.
If you have a second speaker or display, use the power adapter from the one that currently works.
If needed, do a factory reset to revert it back to its original settings.
@Jenny130571, I'm checking in to see if you've already tried the steps provided above. Let us know if you still need help so we can assist you further.
It's me again. Due to inactivity, I'll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread and we'd be glad to help.
