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Nest Hub not activating LIFX scenes correctly

grivad
Community Member

‎08-25-2023 09:49 PM - edited ‎08-25-2023 09:56 PM

I use LIFX bulbs throughout my home with Google Assistant and have for years. Lately I've been using LIFX scenes more broadly.

I'm able to activate these scenes perfectly from my phone (Pixel 7 Pro) and Pixel Tablet (whether in tablet or Hub mode) by using the voice command "activate [scene name]", such as "activate Monet" where "Monet" is the name of the LIFX scene.

However, whenever I attempt to do the same using a Nest Hub, it correctly hears the command "activate Monet" and displays it on the screen briefly before annoyingly "correcting" itself to "activate monat", responding with "I don't know", and displaying irrelevant web search results.

I've troubleshot this to my wits end, including disconnecting/reconnecting my LIFX account multiple times to ensure the settings/linking are consistent across devices. Exact same Google Home account, same network, everything linked to LIFX correctly, etc. The only difference from what I can tell is Google Assistant correctly activating the scene on my phone and tablet but the Nest Hub refusing to do so and changing the command it hears.

I know I could work around this by creating a routine, but that's not the point. Why is this working perfectly and exactly as expected on mobile devices, yet the Nest Hub devices using the exact same account and settings on the same network refuse to work?

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Juni
Community Specialist
Community Specialist

‎08-29-2023 02:07 PM

Hi grivad,

 

Thanks for reaching out. That certainly hasn’t been easy for you. Let’s check out what’s going on. Did it work before? If so, were there any recent changes made? Try to reboot your Google Nest Hub and observe if you will get a different result once it's booted up. Please check your Google Assistant activity history and see if your Google Assistant heard your command correctly. See the steps below on how to view it.

  1. Open the Google Home app Tap Settings . 
  2. Under Home features, tap Privacy.
  3. Verify the Google Account on screen is the one linked to the speaker or display. To switch accounts, tap the down arrow icon and then choose another account or Add another account .
  4. Select Home activity .
    Note: This opens a list of all recent voice commands the customer has given.
  5. Identify the most recent command that generated a failed response.

Regards,

Juni

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