Nest Hub not connecting to home wifi

[Dani68]

Can not connect nestHub to home Wifi. Our wifi name does not show up on list, we even entered it manually with no security and still won’t see it. Can any help or I’ll have to return it and get refund.

[Juni]

Hi folks,

Thanks for the help, @Dianahemes.

@Dani68, thanks for reaching out. Have you had the chance to try the steps Dianahemes provided? To further isolate the issue try to use another phone and observe if this will make a difference.

Keep me posted.

Regards,

Juni

[Juni]

Hi there,

Buzzing in — I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Dan_A]

Hi Dani68,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Cheers,

Dan