Nest Hub: "Can't be shown / Websites are turned off for this device"

[rdq]

On all my Nest Hubs (1st and 2nd gen) I cannot view any websites. The display shows:

>>>

Can't be shown

Websites are turned off for this device

...
...

<<<

I went to Notifications & digital wellbeing for each device in Home app and I tried setting up device with and without Digital Wellbeing filters and nothing seems to solve the issue. I created a filter for everyone with Allow Websites checked off, but still no access to web pages.

What am I doing wrong? 

[Juni]

Hi rdq,
 

Thanks for reaching out and for providing detailed information on your issue and the steps that you've done — these are of great help!

You can do a sequential reboot. First, unplug your Nest displays for 30 seconds, then do the same thing to your Wi-Fi router to refresh both devices and your Wi-Fi signal. If the issue remains, you can perform a factory reset to put back your Nest displays back to their default setting and set them up as new devices. Check the steps below for guidance on how to do the reset.

Here’s how to do the reset,  press and hold the volume up and down button located at the back of your Google Nest Hub together for about 10 seconds. You'll hear your Google Assistant confirm that it's resetting your Google Nest Hub.

Check this link for more information.

Hope this helps.

Thanks,

Juni

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni

[rdq]

Sorry, I don't understand your original response. This is not a connection/internet/Wi-Fi issue. Also most of these hubs are brand new and just recently setup. 

I have restarted the hubs,

Thanks. 

[Dan_A]

Hi rdq,

We understand and thank you for the information.

May we know what exact websites you're trying to access and what commands are you giving to your Nest Hub and Nest Hub 2nd Gen? It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router followed by your Nest speakers.
2. Plug them back in after 3 minutes tops.
3. Restarting your phone might also help.
    

Could you try to open a recipe with the command "Hey, Google! Open recipe" and tell us how it goes.

Cheers,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Azarco]

Hello rdq,

We want to ensure you are good to go, and everything is working properly. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity. 

Best,

Alex