Nest Audio has no treble

[Larbo52]

Just fired up my new speaker mainly for playing YouTube Music Premium and its works fine except that there is literally no treble. I would say nothing above 1k. EQ Treble is on 6 (max).  Going from 0 to 6 has barely any discernable effect. I tried to power cycle it but to no beneift. Is it defective or are there other adjustments??  Or.... is YouTubePremium just THAT bad??

[Princesss]

Hi Larbo52,

Thanks for visiting the Community.

Have you already checking other songs, or other music contents from different music provider? Try to compare the sound output of it and see if there are no difference. Lastly, could you try adjusting these settings?

Adjust bass and treble level

1. Make sure your mobile device or tablet is linked to the same account as your Chromecast, speaker, or display.
2. Open the Google Home app .
3. Touch and hold your device's tile.
4. At the top right, tap Settings Audio Equalizer.
5. Adjust Bass and Treble level.

Turn on surround sound

You can choose to turn on surround sound on your Chromecast or Chromecast Ultra.

1. Make sure your mobile device or tablet is linked to the same account as your Chromecast or Chromecast Ultra.
2. Open the Google Home app .
3. Touch and hold your device's tile.
4. At the top right, tap Settings .
5. Scroll down to "Sound settings" tap Surround sound.

Note: By default, surround sound mode will be set to auto-detect. But, you can change the mode to AC3/EAC3 surround sound, AC3 surround sound only, or Stereo only. Check the modes your TV supports before you change this setting. This might result in no audio if your TV doesn't support a specific mode.

Keep me posted.

Best,

Princess

[Larbo52]

Hi Princess,

Thanks for the input. This is directly between my iphone/Google Home and the Nest Audio speaker. The EQ function on the device's tile seems to be working, per se.  Extremely little happens when I slide it from min to max... as if the tweeter is inoperative.  I will call Google, find out if it is still under warrany and get a replacement.  Sad that such a nice, positively reviewed gift is just a big paperweight.

Thanks, Larbo52

[Princesss]

Hi Larbo52,

We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Larbo52]

Hi Princess! 

I called Google Support and we were able to do some things that made it somewhat better sounding. Also, the EQ function now works a bit. I will say, however that having the treble EQ set on MAX at all times tells me that things are still not as they should be. I have read positive comparisons to Sonos speakers but it is still far from that level of sound quality. 

We did factory resets, deletion and re-installation, and we put all my devices into one home ID (I somehow had create two of them at some point).  Not sure that there is more to be done.

Thanks, Larry

[Muddi]

Hey Larbo52,

Chiming in, could you share the case ID so we can further check what's going on with your device. Also, do you still remember when you first noticed the issue?

Cheers,

Muddi

[Larbo52]

Hi Muddi,

On the phone, I don't think they gave me a case ID.  It was like this right out of the factory sealed box.

Thanks, Larry

[Muddi]

Hi Larbo52,

Got it! Please fill out this form with all the needed information then let me know once done. Also, please share the firmware version of your device. Follow the steps below to know how:

1. Open the Google Home app.
2. Press and hold the device’s tile.
3. Select Settings > Device information.
4. Find Technical information > Cast firmware: X.XXX.XXXXX.

Cheers,

Muddi

[Larbo52]

Hi Muddi,

Email with form was sent.

Cast firmware: 1.56.324896

Thank you!! 

Larry

[Azarco]

Hey Larbo52,

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Regards,

Alex