Nest requires updating app for connection - home app up to date already

[Mellansquare]

I have a google nest mini that was working fine for months and then started having issues connecting to my wifi. I did a hard reset and tried reconnecting it to my home app but now it will connect to the app but keeps saying the app requires an update to continue. When I visit the play store, it says my home app is up to date and no updates are available. 

Help, I'm trapped in an endless loop!

 

[Dan_A]

Hi Mellansquare,

That certainly isn't the experience we want you to have and we're here to help. A few questions: when you mentioned a factory reset, was it the same steps as you can find in this link? What phone are you using in doing the set up? Are you using a Gmail domain account? Also, it would be helpful if you could update the Google App itself.

For the requirements, please check out this guide for the detailed information.

Keep us posted.

Best,

Dan

[Mellansquare]

Hi @Dan_A, I've followed those instructions multiple times on multiple different days and it still doesn't work. The issue seems to be that when I try connect to the nest speaker the app wants me to update it but if I try that there's no update available as I've got the latest copy on my phone already. I've tried working around this by uninstalling and reinstalling it but the same thing happens again even after that. 

[Mellansquare]

@Dan_A - I also just realised I'd forgotten to share my phone model. I have a google pixel 7.

[Dan_A]

Hi Mellansquare

Understood! It might probably be a device concern. Would it be okay if you could try a different phone? I suggest a non Google Pixel phone to see the difference and for us to isolate further.

Looking forward to your responses.
 

Regards,

Dan

[Mellansquare]

Hi Dan,

I've tried updating on another phone and the same thing happens on their phone (that is - the "google home app needs updating" but no update is available) on their phone too.  

Kind regards,

Mel

[Dan_A]

Hey there,

Thank you for the update. If I may ask, what is the other phone that you've used? Was it an Android or an iOS device? For confirmation, it is the Google Home app itself that's not updating when setting up your Nest Mini, right? If you're using an iOS device, heck out these settings:

1. Go to phones settings
2. Go to Privacy
3. Tap local network access>Enable Google Home

It would also be of help if you could check the Google Assistant app and the Google app itself and see if updates are needed.

Keep me posted.

Cheers,

Dan

[Dan_A]

Hi Mellansquare,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[Mellansquare]

Hi Dan,

It's been  a busy few weeks. The other phone I tried using was another android phone.  Yes it's the google home app that isn't updating.  As I'm using an android I'll need advice on that thanks.

Melanie

[Dan_A]

Hi Mellansquare,

I'm sorry for the late reply. One more thing we need to do and we need to have 2 active phones for this to work. Uninstall and reinstall the Google Home app. You need to connect the set up phone to another phone's hotspot. Once connected, proceed with the set up and see if the update moves forward. If possible, use a different account when setting up your Nest device and your Google Home app, preferably an account with a Gmail domain and only use one account during the set up.

Let's keep the ball rolling.

Regards,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Dan

[Mellansquare]

Hi Dan,

It's been another super busy week - I'll try get my hands on a second phone over the next few days and see if I can try the technique you recommended. Sorry for the delay!

Mel

[Dan_A]

Hi Mellansquare,

I understand. We'll be keeping the thread open for a few more days for you to try another phone. Once done, you know where to find us.

Cheers,

Dan

[Dan_A]

Hey there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.
 

Regards,

Dan

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Thanks,

Juni