Nest Hub screen turns partially black

[Toy757]

My Google nest Hub turned partially black. 

[Guarcax]

Hi there!

Thanks for posting in the community.
I’m sorry for the inconvenience that you’ve been experiencing with your Nest Hub. I understand that the screen just went partially black. No worries, help is here. In order to give you the correct steps, I need some extra information.

Here are some questions for you:

• What are the troubleshooting steps you've already tried?
• When did the behavior start?
• Was the device dropped or knocked over?
• Is the display still working?
• What is the exact model of your display?
• Is the display's Assistant working?

In the meantime, you can try the next steps:

1. Confirm that the device is powered on (turn on the privacy switch to check if the light comes on or ask a question and check if the Assistant responds).
2. Confirm the brightness offset in the Google Home App isn't set too low.
3. Reboot the device.
   1. Unplug the device from the power outlet.
   2. Wait 1 minute.
   3. Plug it back and check
4. Factory reset the device.

You can check the next articles for further information: Factory reset Google Nest or Home speakers or displays,  Google Nest speakers and displays and  Reboot Google Nest or Home speaker or display. 

Tell me how it goes.

Regards,

Daniel.

[Toy757]

I tried unplugging for one min and even factory reset. The problem still persist. 

I have never drop the device before and only had it for about a year. This issue only suddenly started about 2 weeks ago. 

 

[Guarcax]

Hi there!

Thanks for posting on the community.
I’m sorry for the inconvenience that you are having with your Nest hub, I understand that even after following the steps that I sent you before the black screen still persists. In order to receive further assistance, please fill out this form with all the necessary information, like the thread title or link and your username in the community. Once you've completed the form, let me know. Someone from my team will contact you shortly to help.

Keep me posted.

Best regards,

Daniel.

[Guarcax]

Hi there!

We haven’t seen any of your forms submission come through. Were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Keep me posted.

Best regards,

Daniel.