Nest Hub showing vertical lines on left side of the display

[carolnto]

Out of nowhere my display started to show big large black lines on the left of the screen. I read this is a know fault with Google Nest. The device is not even 3 years old . What is the latest update on this? Resetting the device did not work. 

[HubStatic]

Same issue here - it started maybe 2 weeks ago on my Nest Hub V1 - the left part of the screen is obscured by a vertical black band (almost like the horizontal hold has failed on an old analogue CRT/TV) ....

[Muddi]

Hey folks,

Thank you for reaching out. Sorry to hear that you're having an issue with your Google Nest Hub (1st gen). I'd love to know more about what's happening, and I have a few questions:

• When did the issue start?
• Have you tried resetting the device?

Please check the firmware version of your device by following the steps below. Make sure to take a photo and post it here.

1. On the Nest display, swipe up from the bottom edge of the screen, then tap Settings > About device.
2. If the option "Operating System" version is available.

Looking forward to your response.

Cheers,

Muddi

[Jake]

Hey all,

I wanted to check in and see if you managed to see Muddi's post? Please let me know if you are still having issues with your device. I would be happy to assist, and ensure your device is working as intended.

Best regards,
Jake

[HubStatic]

Mine probably started 5 or 6 weeks ago.

I have done a factory reset - did not resolve the issue.

The black column obscures the reading of the full version numbers - the left part is covered up. What I can read is .....

....Ware Version

5.3.412086197

... Firmware Version

.291758

...Ating System Version

210608.1.1146075

[Jake]

Hey HubStatic,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

[Jake]

Hey HubStatic,

I wanted to check in and see if you are in contact with our Team. Please let me know if you have any questions from here, as I would be happy to review.

Best regards,
Jake

[Jake]

Hey HubStatic,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,

Jake