Nest Hub shows white screen but voice is working

[gmuj]

Hi,

I have some problems with my Nest Hub I guess it happened after an update, the issue is that after device is starting up the screen just goes white but audio works, I can interact with the device using my voice but screen stays white all the time. i can swipe up and increase volume/brightness but going to settings will not show anything (maybe it does but the screen is white so I cannot see anything).

I am attaching my device info and a picture with the screen

Can anyone help me or I just need to wait for a new update?

 

[MplsCustomer]

@gmuj 

A few other customers have reported this issue in this forum (see link below), but no one from Google has responded to the post.  In searching for "white screen" I found a couple of other posts as well, with no clear resolution. Perhaps you need to contact Google Nest Support; the only way I know how is by starting here: https://support.google.com/googlenest/gethelp

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-hub-white-screen-only/m-p/85354

[gmuj]

@MplsCustomer I contacted the support and sent them a video with the issue, I'll post here any info that may help others.

[Jake]

Hey there,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.

Best regards,
Jake