Nest Hub stuck in power cycle

[DucisPax]

Hi all, I have a Nest Hub display and it's currently stuck in an infinite loop of rebooting showing me a gray screen with the G logo for 10 seconds and going black then repeating.

I've tried powering down for 30 seconds, but the same happened. Then I tried recovery mode which was successful but when it restarted just went through the same grey screen and rebooting again. Now after some reboots the recovery screen comes back on and the cycle continues. Please help.

[s2murray]

I'm having the same issue. 

I also have a tablet and speakers that are bouncing on/off line. This all started happening 2 days ago...

[moralesvicente]

Hello DucisPax, 

Thank you so much for posting in this community. I’m sorry to hear that your Google Nest Hub is stuck in an infinite reboot loop. Don’t worry; I’m happy to help. 

To provide you with accurate information, please help me out by answering the following questions:

• What is the exact device you are using? For your reference, check out this article: Google Nest and Home device specifications.
• When did the issue first occur?
• Could you share a picture of what you see on your device?

Any additional details you can provide will be helpful.

Best regards,

Daniel

[DucisPax]

I have the Nest Hub gen 2 which hasn't been working for around 5 days and alternates between picture 1 and picture 2 several times before showing the recovery screen (which only started showing up when I tried to do a factory reset)

Picture 1 

Picture 2 

[moralesvicente]

Hello DucisPax, 

Thank you so much for keeping me updated. I appreciate the information that you have provided me.
 
Here's an additional tip that you can perform:

Plug in the device to a different power source, then attempt a factory reset. If the situation persists, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. 
 
Best regards,

Daniel

[DucisPax]

I tried many different power outlets with no success, I've filled in the form and I await a reply.