Nest Hub stuck in "link account" screen

[claypixel]

Discovered my hub had disconnected from the wifi so did a factory rest. Using Home on my android phone, the setup discovered the hub and progressed all the way through to the "we are getting setup, hang tight screen". After a few min it threw up an error notice with two button options, one for view help (not very helpful) and the other to exit.  

I've tried every help "solution" i can find with it stopping at the same spot. I can cast to the hub, control audio levels but it's not responding to voice commands.  Here is what I've tried so far:

• Factory rest
• Factory rest and then leave unplugged for 10+ min
• Confirmed DNS is 8.8.8.8 & 8.8.4.4
• Used a different android phone.
• Tried a different google account (linked to the same home, and also different home, and a 'new' home.) 
• router/wifi AP is a Nest
• WiFi (mesh). Tried setting up with all the wifi points unplugged to unsure the hub and phone are on the same AP. 

Any suggestions on what else to try? (Besides tossing it out).

•  

[kcruzgonzalez]

Hi Claypixel,

Thank you for posting in the community. I'm sorry that you're having troubles with your Nest Hub stuck in setup. I understand how frustrating this can be. I'm here to help.

For your concern, please try the below steps:

• First, can you please check if you're using the official power adapter that came with the Nest Display?

  Next, let's try plugging the device into a different power source. Sometimes a faulty outlet can cause issues. After plugging it in, try rebooting the device.

  If the problem continues, we can try putting the Nest Display into recovery mode. Here's how:

  1. Unplug the power cord from the Nest Display.
  2. While holding down both volume buttons, plug the power cord back in.
  3. Wait for the device to turn on.
  4. Once you see the Nest Display logo, release the volume buttons.

  Once the device is in recovery mode, you should be able to perform a factory data reset (FDR).

• Please check: Factory reset Google Nest or Home speakers or displays.
• Then set up the device again.

Let me know how it goes and keep me posted.

Regards,

Kevin

[claypixel]

Thanks Kevin. 
I can confirm that i'm using the original power adapter that came with the Nest Display.  I've also tried using a power adapter from another working nest hub and tried 10+ different power outlets in across the house/garage. 

I followed the steps to put the hub into recovery mode, however once the hub powers on, it gets stuck on the "G" logo in white box, on a grey screen. I've also tried leaving the hub in this mode overnight. 

Restarting the device (without attempting recovery mode) will load into the "Get the app" screen.  

In case it matters, the top right of the screen has the following details: Build = 1.37.145350, Channel=beta-channel

[kcruzgonzalez]

Hi claypixel,

Thank you for your response. I'm sorry to hear that the issue persists. Let's work together for a solution.

 For your concern, please try the below steps:

• Factory reset the device.
• Start the setup process again on the Google Home app.
• Once you get the Link account message on the screen, unplug the Nest Hub from the power source for 1 minute.
• Force the close of the Google Home app.
• Reconnect the Nest Hub to the power again.
• Open the Google Home app; don't start again with the normal setup process. 
• Go to devices, scroll down, and search for the Nest Hub on local devices.
• Tap on the device and click on the "Link account" option. 

Let me know how it goes and keep me posted.

Regards,

Kevin