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Nest Hub stuck on "Connected" display

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Alice Chow 

 

Have been setting up my Google Nest Hub from my iPhone. All smooth until after it's all set up from the Google Home app, the display on Hub just gets stuck at "Connected". Google Assistant still works. e.g. If I get Google to play music it does play music but the screen turns into white. 

 
I've tried factory reset of the Hub, and WiFi. I've also tried setting it up from a Pixel phone. Still not working. 
 
Please help.
7 REPLIES 7

Rdianco
Community Specialist
Community Specialist
Hello Alice Chow and Rob McLaren,
 
I am sorry that you are encountering this connectivity issue with your device. I understand your concern. The Google team is aware of this issue and is investigating a possible cause. There are no other steps to take at this time to troubleshoot.
 
I just wanted to check in, has this issue resolved on its own for your device?
 
  • If YES (has been fixed), could you please send feedback with the words: "GHT3 Nest Hub link account issue fixed" with an explanation of the situation?  
 
  • If NO (has NOT been fixed), could you please send feedback with the words: "GHT3 Nest Hub stuck on link account screen" with an explanation of the situation?
 
Your feedback is greatly appreciated, as it will help our engineering team address this issue. 
 
 
- From Frances (Community Specialist)

Rdianco
Community Specialist
Community Specialist
GHT3 Nest link account issues fixed. Thanks

Rdianco
Community Specialist
Community Specialist
Hi All,
 
We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
 
@Rob McLaren,
 
Thanks for the update! I appreciate you reaching out. I am glad to hear that your Google Nest Hub is working again.

hi. i’m having the same issue of all my google/nest home devices being stuck on the “Connected” screen (Google Home Max, wi-fi router speakers, google home display).

 

I can cast music, and imitate the assistant with “OK Google”, but the display is stuck on “Connected” screens.

 

After repeated setup, removing the device, rebooting the device, rebooting the network/wi-fi… nothing works. And the devices i’m my Google Home app, show the assigned names, but no connectivity for photos or music… and asks me to setup the device. It’s a bad loop!

 

i was automatically locked out of all my gmail/google accounts at 5:40am, due to “suspicious activity detected”… and after setting up a new password, and signing into all my google accounts and apps, this Google Home issue surfaced. 

 

I see this is a known issue in the past.

 

what can you do to help fix this?  thx. 

Muddi
Community Specialist
Community Specialist

Hello peterjinhong,

 

Thanks for sharing details about the issue here. I know how challenging it is when you're having issues with your Google Home and Nest displays. To confirm, what is the response that you're getting from the Google speakers when you say a command? How many Nest Hub displays do you have? Also, which Nest Hub device do you have (1st,2nd gen, Hub Max)? Have you tried resetting your devices to refresh all the settings?

 

Keep us posted.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi there,

 

I don't want to be a nudge, but I'd like to check if you were able to get your device working. Feel free to reach back if you still need help.
 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi