Nest Hub suddenly has now a black screen with white vertical lines on the sides.

[Zlat]

I did the broadcast function and since then the Nest Hub shows that.

[AndersC]

Hi @Zlat,

Thank you for posting in the community. I understand your Google Nest Hub device suddenly started showing a black screen with white vertical lines on the side after using the broadcast function. I'm happy to help.

Based on what you mentioned, could you tell me if you were able to see this black screen with white vertical lines on the sides before under a different scenario, like after a power outage, or if it might have been accidentally thrown?

In the meantime, please confirm the model of your Google Nest Hub device (an article below may help you identify it). Additionally, let me know if you have already tried to factory reset the device and add it back to the Google Home app.

If you haven't factory reset your device, please follow the steps below in order to reset it:

1. Review your Sleep Sensing data. Learn how to turn off Sleep Sensing and delete sleep data.

               Note: If you're having issues with Sleep Sensing, go to Fix Sleep Sensing issues.

2. On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.
3. Set up your Google Nest or Home speaker or display.

Please keep me posted.

Regards,

Anders

[Zlat]

It was all fine before i used the broadcast feature, i was able to use the assistant but after a factory reset now it doesn't work at all.

[AndersC]

Hi @Zlat,

Thank you for replying.

Could you please provide more details about what you mean when you say 'it doesn't work at all,' and send a photo of your Google Nest Hub device?

Keep me posted.

Regards,

Anders

[Zlat]

I was able to have the assistant answer my voice command even with the black screen but now after a factory reset like the customer support told me to do, the device obviously need to be configurated again but with the black screen it's impossible.

[AndersC]

Hi @Zlat,

Thank you for the photo!

After confirming the information and the photo you provided, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.
To help us assist you better, please include the link to your 'Community Thread' and your 'Community Username.'
Don't hesitate to reach out if you need help or have more questions in the future."
 
Regards,

Anders
 

[Zlat]

I did