Nest Hub turned off and won’t turn back on

[Samhardin98]

A couple of days ago my next turned off randomly. I didn’t notice until the morning so I’m not sure how long it was off. I couldn’t get it to cut back on until I unplugged it and plugged it back in - from the device not from the wall. It cut back on and was fine for maybe a day or two before I noticed it had cut back off again. This time I can’t get it to do anything. I’ve tried plugging it into multiple outlets that I know work. I’ve tried doing something suggested on another post to hold down the volume down button while unplugging and releasing once plugged back in. I’m using the original cord and there are no kinks or cuts or anything in the cord. As far as the port where the plug goes into the device, I’ve unplugged it VERY few times and I mean it looks fine. I’m really at a loss here. It just won’t turn back on no matter what I do. 

[MplsCustomer]

@Samhardin98

These are the factory reset instructions for various models of Google Nest hubs and speakers:

https://support.google.com/googlenest/answer/7073477?hl=en

[Samhardin98]

If I can’t turn it on I can’t factory reset. But as I mentioned in the OP I have tried it anyways with no success.

[MplsCustomer]

@Samhardin98

Sorry. I didn't read your OP carefully enough and thought you were only pressing the volume down button when you were actually trying a last-resort technique on a seemingly dead Nest Hub.

You could try contacting Support but I'm guessing you're probably past the warranty period.

This posting on Piunikaweb running from March 2021 to Sept. 2022 reports in Sept. 2022 that other Google Nest Hub owners "are again reporting the issue where the device is not turning on or getting stuck at 'G' log apparently after new Fuschia update that was recently released."

https://piunikaweb.com/2022/09/01/google-nest-hub-wont-turn-on-stuck-on-g-logo-black-screen-for-some...

[Samhardin98]

I’ve seen these threads and also that same article before posting… seems whatever happened caused a lot of these devices to just quit and some people were able to get a new device after the issue. Not sure if it’s the same problem or not but considering no other issues I’m thinking it’s at the very least something similar. I got mine back in 2019 around Christmas I think so I doubt it’s still under warranty but I would think if it crashed because of some update it should still fall under manufacture defect.

[Azarco]

Hello Samhardin98,

We'd be happy to take a look into this for you. Please fill out this form with all the needed information — let me know once you’re done.

Best,

Alex

[Samhardin98]

I just now 11/23 1:25AM EST filled out this form but I also filled the same form out on the date this was posted 11/17 as well.

[Azarco]

Hey Samhardin98,

We're sorry for the inconvenience. We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Kind regards,

Alex

[Juni]

Hi folks,

Thanks for the help MplsCustomer.

Hi Samhardin98, thanks for posting. This is not the experience that we wanted you to have, let me help you out. Try these steps and let us know the result by updating this thread.

1. Unplug the power adapter from the outlet and the display.
2. Leave it unplugged for 20 seconds.
3. Plug the power adapter into the display.
4. Plug the other end of the power adapter into a wall outlet that works.
5. Check if any LED lights would appear on the back of the display.

Thanks,

Juni

[Samhardin98]

There’s no where for lights to shine on the back of the display. And I’ve already done this multiple times with no success.