12-27-2021 11:42 AM
I can not get the Google Hub to connect to the doorbell. It keeps saying sorry it looks like Nest is unavailable right now. Yet on my phone I have it set up and I can connect and view the camera and use the features. Not sure if I am just missing something to set this up correctly. Looking for some assistance.
02-10-2022 08:55 AM
I have had the exact same issue for several months: The camera feed shows on my phone and on the hub (on demand) just fine, until the doorbell is pressed, when it says "unavailable". I have tried previous suggestions, such turning Visitor Announcements off in the app, then back on, but nothing has worked. Others have posted about this and there were multiple earlier threads on this a couple of months ago, but the "Community Specialists" closed them all with no working solutions found. I am getting close to dumping my Google Nest Hello and switching to an Arlo Essential Wired Video Doorbell. I love my other Google cameras, but the Hello just des not work as advertised.
06-27-2022 07:21 PM - edited 06-27-2022 07:24 PM
My arlo essential video doorbell is streaming but not automatically on the Google Nest Hub any fixes and it is also displaying ‘This camera is unavailable’ messages only sometimes
02-22-2022 02:44 PM
Hey there,
Sorry for the late response, but I wanted to drop in here to help.
I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.
Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?
I look forward to hearing from you.
Best regards,
Garrett DS
02-24-2022 11:46 AM
Hi Garrett DS,
Thanks for responding. Yes, I still need help.
I have:
None of this has worked, and this issue has now been occurring for at least three months. This functionality did work properly prior to that time.
I also entered a Google Nest support ticket two weeks ago but have received no response.
What should I do?
Best regards,
LongJohn
02-28-2022 10:08 AM
Hey there,
Thanks for providing me with all the information that I asked for, I sincerely appreciate it as it helps me to be able to narrow down what other steps we need to try.
Would you mind providing me with the support ticket ID? I know that they are working through a backlog of tickets, but I want to check on it to see where they are at on it, and I would like to see if I can push this along.
I look forward to hearing from you.
Best regards,
Garrett DS
02-28-2022 07:02 PM
Hi Garrett DS,
04-13-2022 12:35 PM
Hey LongJohn,
Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
06-09-2022 12:19 PM
Hey LongJohn,
I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.
If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.
Best regards,
Jake
04-14-2022 02:30 PM
Hi Jake,