Nest Hub2 sleepsensor

[Janne]

The sleep sensor cannot be activated. it says; "can't save settings" Factory reset it several times. Been that way since it was new. Nest Hub Gen2

What's wrong?

[jenniffert]

Hi @Janne,

Thanks for posting here in the community! I understand how inconvenient it is when you're not able to activate the sleep sensor. I'd be happy to help!

I also appreciate all the efforts you've made. Let's try the following:

• Try connecting your mobile device to a mobile hotspot. Sometimes, a weak signal can interfere when you're trying to set up sleep sensing.
• Try using another mobile device or tablet to set up the sleep sensing through the Google Home app. Learn more about sleep sensing through this article: Sleep Sensing on Google Nest Hub (2nd generation).

Let me know how it goes.

Best regards,

Jenniffer

[Janne]

I have a strong wifi signal. My 2 other Nest Hub works just fine.

I have tried 3 different mobilephones.

I have factory reset the device 3 times.

I came a bit when i try to activate the sleepsensor, but when i come to the end, i get a message "Can't save settings"

A video of my problem, can be watched here;

https://www.facebook.com/share/v/6P2NyTdmwBSmVsnZ/

[jenniffert]

Hi @Janne,

Thanks for following up. I appreciate all the efforts made. I'm sorry to hear that the steps performed didn't resolve the inconvenience with the sleep sensor.

To continue assisting you, please fill out this form with all the necessary information. Once you've completed the form, let me know.

Keep me posted.

Best regards,

Jenniffer

[jenniffert]

Hi again, @Janne,

We haven't seen your form submission come through yet. Were you able to access it alright? Let us know if you're running into any trouble or still need our help.

Keep me posted.

Best regards,

Jenniffer