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Nest Indoor Wired Camera to Nest Hub Max disconnecting or not loading

Ny2jax
Community Member

When asking Nest Hub Max to load the Nest Indoor Camera(wired)  I get a dark screen and eventually it loads and then disconnects after five minutes. This is also happening to the other Nest  hubs. I have to reset all the hubs and the nest cam and problem process. Please advise of remedy.. 

1 REPLY 1

Juni
Community Specialist
Community Specialist

Hi Ny2jax,

 

Thanks for posting. I apologize for the inconvenience you're experiencing. We'll work together to identify the cause of the problem and find a solution. A few questions: when did it begin? Were there any recent changes made? Are you able to stream your Nest camera using the Google Home app? Have you been experiencing any Wi-Fi outages recently?

 

I look forward to your response.

 

Regards,

Juni