Nest Max White Sreen

[NoelV]

Today, my Nest Hub Max started to show a solid white screen.

I have tried the following fixes:

Rebooted (several times), and it went to the G logo on a white screen. It never got any further in the startup process

Factory reset, and was able to start the setup up process. Got to the last screen where it has a button saying Finsh Setup on the Google Nest Max. The Hub then went to a white screen. The Google Home app is stuck on a screen saying Configuring your Nest Hub Max

Currently the device is just all white with the colour dots spinning. Volume works but nothing else.

[gmelanymelissa]

Hi there!

Thanks for posting here in the community. I'm sorry to hear your Google Nest Hub Max got stuck on a white screen. Help's here!

My team would like to learn more about this behavior. When you get a chance, please fill out this form and let me know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Keep me posted.

Regards,

Melany

[NoelV]

Hey Melany

I have submitted the form.

Thank you

Noel

[gmelanymelissa]

Hi there!

We received your form. I appreciate you taking the time to fill it out. Our team will reach out to you via email to further assist you.

Let me know iif you have any other questions. 

Regards,

Melany