Nest Mini Disconnecting From Internet Frequently

[DevMeyer]

I've had this Nest Mini device for a few years, as well as other Google home/nest products. In the last year or so, I have had intermittent issues with connecting to internet, which has transitioned to it being constant issues with my Google Nest mini disconnecting from my internet. The Google Home mini that I've had for four or five years has absolutely none of these issues, nor does the Google Audio that I recently acquired. 

This has been exceptionally frustrating and I have tried every possible troubleshooting tactic to resolve the issue, with no success. I have factory reset, I have switched routers, I have moved locations, I've deleted the home app, and completely deleted all of my devices to reset them, and it still happens. It will work fine for a few days, and then suddenly drop connection. Some days I have no issues, and others, I have to unplug it 2-4 times. It can be in the middle of playing music when it stops, which will cause the other speakers in the Speaker Groups to disconnect and stop the music. If I stream music to either of the other devices individually/paired, I have no issue, but the second I involve the Nest Mini, it cuts out within half an hour, or it may be fine all day until the next morning, when my alarm is supposed to go off (which it doesn't.) 

It will say "Hmm, something went wrong. Try again in a few seconds." or it will tell me I need to sign into the Google home app. 

I need a solution for this, otherwise I may end up throwing them away, and I really don't want to do that. I'm at my wits end. Please help!

[DP1]

Factory reset fixed that for me.  It would lose connection and not reconnect until I unplugged and plugged it back in.   Reset it 6 months ago and hasn’t disconnected once since then. 

[DevMeyer]

Thanks for your response! Unfortunately, as I mentioned, I have tried a reset, even going as far as to reset all of my devices, not just the affected one. That has not resolved my issue, but it has caused it to be less frequent. The issue is still intermittent as of now. The speaker works currently, but there's no telling if it will work  tomorrow when I need my alarm. I've had to get a separate device for my alarm, due to the fact that these are so unreliable now.

[Dan_A]

Hi DevMeyer,

This is not the experience we want you to have and thank you for doing the troubleshooting steps. We can now isolate this further by trying other helpful ways. Follow the steps below:

• To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest devices). Once done, check if your device will have the same behavior.

Thanks for the information, DP1!

Best,

Dan

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Regards,

Juni

[Muddi]

Hey folks,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi