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Nest Mini cannot wifi connect with WPA2 security

jdornski
Community Member

New Nest Mini will connect to my office WIFI network if I turn off WIFI security on my Telus(CDN. ISP) router. My router will let me enable WPA2 with AES encryption.  I have other devices on network requiring WPA2 security so turning it off not an option. This Nest Mini will work on my home network which does not have security enabled as well.   i  have tried entering SSID and password manually and also allow to retrieve setting from my working phone. This is the second Nest mini which will not connect to WIFI at my office.  I have tried both 5G and 2.4G.

21 REPLIES 21

Beak
Community Member

@jdornski have found this as well.

Struglled to understand what was happening.

I have 2.4 and 5 GHz wifi both with separate SSID

This is mirrored across an extra wired Access point. 

I had some issues with one mini "hmm there's a problem...." And another simultaneously answering. 

 

After some sleuthing I can reproduce the issue, create and resolve it. 

 

If I turn on WPA mode and auto TKIP/AES on the AP the speaker us connected to it works.

If I select WPA2 and AES. The connected speaker is not working, with the hmm there's a problem... Issue. 

 

Surely these things must support WPA2?

I too am seriously not chuffed on enabling WPA protocols in this day and age. 

As you have said not an option... 

Google, are you listening and do you have a resolution?

 

 

 

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Thanks for sharing details about the issue here. To confirm, are you pertaining to WPA2- Enterprise or Personal network? 

 

Looking forward to your response.

 

Cheers,

MUddi

Muddi
Community Specialist
Community Specialist

Hey everyone,

 

Sorry for the delays. Just an added question: are you all connecting your speakers to your office/business network? 

 

Cheers,

Muddi

jdornski
Community Member

A personal network with a single Telus Modem/router with wifi

Beak
Community Member

Also WPA2 Personal.

Via either

Sky SR203 Or TPLink RE450 (Configuerd as wired AP)

Muddi
Community Specialist
Community Specialist

Hi folks,

 

Thanks for all the information. I'll check this with the team and I'll get back on this thread as soon as I have an information share.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey folks,

 

I just wanted to follow up on this. The team would like to know if your speakers are connected to office/business network. Please update the thread with the needed information as this will help us further isolate the issue.

 

Cheers,

Muddi

jdornski
Community Member

Connected to a single Telus Modem/router with a desktop PC, networked printer and Acer Home server.  I connect a printer and cell phone wirelessly from time to time.

 

Muddi
Community Specialist
Community Specialist

Hey jdornski,

 

To confirm, are you connecting your speaker on a business/corporate network?

 

Cheers,

Muddi

Beak
Community Member

Private network, WPA 2 Personal. 

Doesn't matter if 5GHz or 2.4GHz

Only when WPA2 is enabled. 

 

 

Muddi
Community Specialist
Community Specialist

Hey Beak,

 

Thanks for the information. Could you tell us the make and model of your router? Also, what is your network service provider?

 

Cheers,

Muddi

Princesss
Community Specialist
Community Specialist

Hi there,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

Beak
Community Member

Also WPA2 Personal.

Via either

Sky SR203 Or TPLink RE450 (Configuerd as wired AP)

Muddi
Community Specialist
Community Specialist

Hey folks,

 

You might have overlooked my previous question. Please confirm if your device is connected to a business or corporate network.

 

Cheers,

Muddi

Beak
Community Member

Good evening mudi. 

I hope your keeping well. 

I believe that we did say the networks. 

@jdornski and I both on 09-27-2022 said personal networks looking back. 

To confirm, My network is domestic and  personal. 

WiFi 2.4GHz or 5GHz WPA2 Personal. 

Hope that helps 🙂

 

 

Princesss
Community Specialist
Community Specialist

Hey there,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hello there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,
Princess

jdornski
Community Member

Good evening mudi. 

I believe that we did say the networks. 

@Beak and I both on 09-27-2022 said personal networks looking back. 

To confirm, My network is domestic and  personal. 

WiFi 2.4GHz or 5GHz WPA2 Personal. a Telus modem/router with networked PC, printer and a home server. WIFI works well with my Zoom laptop and cell phone.

Hope that helps 

 

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Thanks for the added information. One more thing, what is the current firmware version of your speaker?

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Just wanted to follow up on this. Could you tell us the current firmware version of your device? 

 

Cheers,

Muddi

jdornski
Community Member

Nobody helped at all. Google needs to do a firmware update to solve this problem.