Nest Mini constantly unlinking from Google Home account - "Please login through the Google Home app"

[Jchalifo]

Hi, every night my nest mini keeps disconnecting from our home it says that I need to reconnect through the home app. I have power cycled I have rebooted and factory refreshed the system but it keeps happening 

System firmware version: 279716

Cast firmware: 1.54.279716

[Muddi]

Hey Jchalifo,

Thanks for stopping by on the Google Nest Community Forum.

I know how difficult it is when you're having issues with your Google Nest Mini - help is here. A few questions - when did the issue start? Have you experienced any network issues lately? Please check the Google Home App feed history to check if there is any recorded activity of the device being unlinked from the Google Home app.

Looking forward to your response.

Cheers,

Muddi

[Jchalifo]

Hi, thanks for your reply. No, there has not been any network issues and it is only the one device. I have two google nest minis, my tv, a CE smart power bar and a roku device on another tv connected to my home and it is only the one speaker that is having issues. when I check the history it only shows the last couple of days, April 8th but it has been going on for a month now. The more detailed history has no recorded information. I have checked the firmware version and it is up to date

[Muddi]

Hey Jchalifo,

Thanks for that information. Please try linking a different account to your Nest Mini and check if the device will have the same behavior.

Let us know how it goes.

Cheers,

Muddi

[Muddi]

Hey Jchalifo,

How's your Google Nest Mini? Please let us know if you still need help, and we're glad to assist you further.

Cheers,

Muddi

[Jchalifo]

Hi thanks for the response, I've been meaning to respond but been busy. The Nest is still disconnecting from the Home. I have tried using different login's, factory reset the nest  with the same login and using different login's. It disconnects randomly as well, it used to do it in the middle of the night but I was playing music the other day and it all of a sudden stopped when I went to put the music on again it said to connect it to the home. My internet has been fine with no disconnects on any other devices. I also have another mini in another location at my house and it doesn't disconnect. just the one device.. I would really like to have this figured out.

[Muddi]

Hey Jchalifo,

Thanks for coming back to us. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[Jchalifo]

Done so

[Muddi]

Hey Jcahlifo,

We got your form and sent you an email — let's continue there.
 

If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Thanks,

Muddi