01-24-2022 08:53 AM
We recently got a new modem and upgraded to fibre broadband. Every other tablet, phone, laptop, games console etc has been connected and works fine on the new wi-fi. Except my nest speaker.
I hadn't had any issues with the nest speaker up until now. I went to change the wi-fi to our new one, and it will not. It's been rebooted, factory reset, everything unplugged and restarted and nothing. It can find the speakers, beeps to make the noise to make sure it's the correct speaker but it still can't connect to the wi-fi.
I'm spent about 12 hours on this now and I'm at a loss, I've tried everything I could find on the help section, in the community section and asked friends and family and they can only suggest what I've already done (and I've done everything multiple times.)
I got the speaker as a spotify promotion in 2020 and not even sure if it's under warranty (if it's even defective - it just won't connect for whatever reason)
Please, if anyone has a single suggestion to what else I can do, or where to go from here, I'd be so grateful. The 'contact us' feature said there's no chance someone could help and to try the steps again (in case 27th time is the charm, y'know?)
01-24-2022 09:19 AM
Well, in your wifi router, can you configure a static IP mapping to the Nest speaker MAC address, and try connecting again.
Once you add static IP configuration in your router, you might need to restart the router, to load the new configuration
01-24-2022 02:08 PM
Ooh that sounds worth trying! I'm not super technical - if possible, please can you give some further instructions/pointers so I can try this and hopefully (fingers crossed!) get my speaker back up and working? Thank you so much for suggesting this!
01-24-2022 02:10 PM
Can you share the make and model of the new router you are using ?
01-25-2022 06:16 AM
ZYXEL, S202V01011543 (serial number)
01-25-2022 06:01 AM
Same thing happened to me!!!
01-25-2022 06:12 AM
Well, did you try the static IP mapping ?
01-30-2022 01:12 PM
@MyChemicalSeal wrote:We recently got a new modem and upgraded to fibre broadband. Every other tablet, phone, laptop, games console etc has been connected and works fine on the new wi-fi. Except my nest speaker.
I hadn't had any issues with the nest speaker up until now. I went to change the wi-fi to our new one, and it will not. It's been rebooted, factory reset, everything unplugged and restarted and nothing. It can find the speakers, beeps to make the noise to make sure it's the correct speaker but it still can't connect to the wi-fi.
I'm spent about 12 hours on this now and I'm at a loss, I've tried everything I could find on the help section, in the community section and asked friends and family and they can only suggest what I've already done (and I've done everything multiple times.)
I got the speaker as a spotify promotion in 2020 and not even sure if it's under warranty (if it's even defective - it just won't connect for whatever reason)
Please, if anyone has a single suggestion to what else I can do, or where to go from here, I'd be so grateful. The 'contact us' feature said there's no chance someone could help and to try the steps again (in case 27th time is the charm, y'know?)
I still haven't been able to set up my speaker again, and have had no idea how to IP map it if that would work. Google's own help guide and contact us section has also been no help.
01-31-2022 01:27 AM
Sorry there buddy, totally missed your response.
Download the PDF from here for your router
https://www.zyxel.com/us/en/uploads/images/VMG3925-B10A_UG_v5-11_ed1_20############.pdf
Go to section 8.3 The Static DHCP Screen
For the IP address, you can assign any random. ( Ex : 192.168.1.100 or 192.168.1.105)
In the MAC section, provide the MAC address of the Google nest( 12 Character)
After saving the configuration, reboot the router.
Try setting up the device using the Google home. Hope it works.
02-06-2022 10:35 AM
Sorry, only just been able to sit down and try this out! Thank you for taking the time to try and help!
The link is coming up 404 error and I can't see the section you've mentioned because of it. I've tried manually searching on their website and can't seem to find what I need.
02-07-2022 02:04 AM
https://we.tl/t-XtxWHSSAvU
You can download the file from this link
05-11-2022 11:40 AM
Hey all,
Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
05-13-2022 10:37 AM
Hey all,
I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.
Best regards,
Jake
05-17-2022 12:26 PM
Hey all,
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
Best regards,
Jake
05-18-2022 12:52 AM
Hi Jake,
I mant to ring up my broadband provider to ask them for help but haven't had the time/chance to.
I still haven't fixed the issue in anyway.
Thank you
Kai
06-17-2022 12:18 AM