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Nest Mini keeps unlinking from Google Home account

chuck_stones
Community Member

I have two next minis. One of them works perfectly while the other will unlink itself from my google home account repeatedly. It happens overnight, almost every night and sometimes during the day. 

I have tried the reboot suggestions posted in this thread: https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-Mini-constantly-unlinking-from-Goo...

I have also sent feedback via the method detailed here, yet I have had no response. 

Please can this be fixed as it's a massive pain and I'm close to just throwing the nest mini in the bin.

5 REPLIES 5

GarrettDS
Community Specialist
Community Specialist

Hi there chuck_stones, 

I'm so sorry to hear about the issues that you've had with this, I know it can be frustrating but I'm happy to see how I can help. 

From what it sounds like, you've tried doing a factory reset on the device as well as uninstalling and reinstalling the app as well?

I appreciate you submitting the feedback to our engineering team as that is the best way for them to investigate this and get down to the root cause of the issue. 

 

Please let me know if you have any further questions. 

Best regards, 

Garrett DS

chuck_stones
Community Member

Hi Garrett,

 

Yes, that is correct. I've tried a factory reset several times. I've moved the device location to be closer to the WiFi point as well as uninstalling and re-installing the home app. I even went through completely reconfiguring my home setup to see if that would fix the issue, but regrettably it still persists. 

Many thanks! 

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Thanks for letting me know all of the troubleshooting steps that you've done. I know that this is frustrating and I know that we are aware of this issue happening with some Nest Mini's and our engineering team are continuing to work on a fix for this.  I encourage you to send feedback to the team using the keywords "Nest Mini keeps on disconnecting to network". This feedback will log some files that our team can review: Share feedback about Google Nest.

 

Please let me know if you have any further questions. 

Best regards, 
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS