Nest Mini keeps unlinking from Home

[Yetaqy]

Hi,

I've seen numerous of threads on this issue and I've been experiencing it for about 1,5 months now. 

After I factory reset the device I try to connect it with the Google Home app on my Android phone, the setup process always fails in the last step which bricks the Nest Mini untill I factory reset it. After this I tried pairing it on an iOS device (which worked) but after about 2 hours it randomly unlinks itself again.

I have even bought a new Nest Mini but it has the same problem, so it has to be an app issue. That's 40 bucks wasted...

In summary I have tried:

- Factory Resetting the speaker

- Reinstalling the Google Home app

- Trying it on a different device

- Trying it on a different account

- Trying it on a different WiFi network

Nothing works, and my original Google Home Mini which I have had for about 2 years is operating without a hitch. Please help!

[Dan_A]

Hey Yetaqy,

That certainly hasn't been easy for you ― I really appreciate you doing all the necessary steps before posting. There’s one more thing I want you to try. You need 2 phones for this because one phone is used for the setup and the other is where you connect to. You need to connect to another phone’s mobile hotspot. Before doing so, do the factory reset one last time to revert your Google Nest Mini to its default and original settings. Keep in mind that you need to connect the setup phone to the other phone’s hotspot first before proceeding with the set up.

Keep me posted.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Chris_1]

Hi Dan,

i have the same issue as Yetaqy. I have 2 Nest min  (2nd Gen) and one Google Nest Audio. All of them are set up and working since more than a year. Since about 6 Weeks the Nest Mini stopped playing music (radio or spotify). To get them back working i needed to reset them to factory settings, but since then they keep unlinking from the app every few hours (even during music playback). The Nest Audio works perfectly fine in the same WLAN.

To get the Mini back working i need to connect it again with the app and do a restart, Afterwards they work for a few hours.

Chris

[Princesss]

Hi Chris_1, 

Thanks for the update. Glad to know that its working now. Our team has already sorted this out after getting few reports.

Since this has been resolved, we'll go ahead and consider this as complete and will lock the thread in 24 hours. Feel free to start a new one if you need assistance with your Google Nest speakers and the Community would gladly assist.

Best,

Princess

[Chris_1]

Hi Princess,

The issue is not solved. My two google Nest Mini keep disconnectin everyday and I need to reconnect them manually.

Best Regars,

Chris

[Princesss]

Hi Chris_1,

Sorry about the miscommunication. We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Muddi]

Hey there,

Chiming in, have you had the chance to fill out the form?

Cheers,

Muddi

[Chris_1]

Hi Muddi,

I've already filled out the form.

BR;

Chris_1

[Dan_A]

Hi folks,

@Chris_1, we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.

@Yetaqy, I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best regards,

Dan

[Princesss]

Hi everyone,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,
Princess

[Princesss]

Hey there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess