03-03-2023 10:27 PM
Hello,
I got back from vacation and the nest Mini wouldnt respond anymore. So i tried to reboot it, but the mini wint start up anymore. There are no lights shown on the mini and when i try to factory reset it nothing happens. The mini wint shown in Google Home anymore.
Kind regards,
Jeroen
03-08-2023 10:11 AM
Hey Jeroenb,
Thanks for reaching out and sorry to hear about your Google Nest Audio. We’d love to help you get it back up and running.
A few questions: is your Google Nest Mini plugged directly into a wall outlet or surge protector? Are other devices receiving power from the same outlet? Are you using the official power adapter? When did the issue begin? Was there any electrical outage around the time the issue began?
If you haven't already, kindly perform the following steps:
Let me know how it goes.
Many thanks,
Lovely
03-08-2023 10:51 AM
Hi,
The mini is directly plugged into an outlet. I have tried multiple outlets and als an other power adapter. Nothing works. I even had the mini without power for a day and plugged it back in but nothing. The problem started somewhere in the last week. I have an case open for it 7-4352000034151
Kind regards,
Jeroen
03-08-2023 11:32 AM
Hello Jeroenb,
I already gave a nudge to the agent handling your case so she can check the information you sent and coordinate with our specialist team. In that way, a replacement can be processed for your Google Nest Mini that's still under warranty. Expect an update from us regarding this concern via email.
Let me know if you need anything else.
Cheers,
Lovely
03-08-2023 12:11 PM
Thank you for your help. And if i need anything i will let you know
03-08-2023 01:40 PM
Hi again Jeroenb,
No biggie! I'll keep this thread open for three more days. Reach out to me if you have some concerns or questions in mind so I can further help.
Best,
Lovely
03-11-2023 01:46 PM
Hi there,
Chiming in — how's it going? Still need our help?
Thanks,
Lovely
03-11-2023 01:48 PM
Hi, i still havent heard back from the agent handling the case. So im waiting for that.
Greetings,
Jeroen
03-11-2023 04:23 PM
Hello Jeroenb,
Let me check this with the agent who assisted you in the case you opened. Watch out for an email from her soon.
Regards,
Lovely
03-15-2023 08:09 AM
Hey Jeroenb,
I just want to give you an update. I've checked your case and it seems like the replacement for your Google Nest Mini is still not processed. I coordinated with the agent assisting you again to get this worked on quickly.
Let me know if there's anything else I can do.
Best,
Lovely
03-15-2023 08:16 AM
Thank you for the update. Hopefully it will be processed soon.
Greetings,
Jeroen
03-15-2023 03:47 PM
Hello Jeroenb,
I'll keep an eye on your case to make sure this is worked on. I'll give you news about this soon.
Thanks,
Lovely
03-18-2023 04:13 PM
Hi again Jeroenb,
The agent working on your case already got approval from our senior specialist for processing a replacement for your Google Nest Mini. You should receive an email with the replacement instructions within the next 24 to 48 hours.
Cheers,
Lovely
03-18-2023 11:11 PM
Thank you for the update and for your help in making sure the case keeps on track.
Greetings,
Jeroen
03-21-2023 01:26 PM
Hi Joroenb,
You're welcome.
How was it? I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.
Best,
Princess