Nest Mini won't connect to wifi

[Leef]

My nest mini, after years of working perfectly fine, has today disconnected itself from my wifi and refuses to reconnect.

I have tried:

- unplugging my mini for a 30-count

- unplugging my router for a 30-count

- checking that my Google Home is up to date

- factory resetting my mini

- hard restart of Google Home

- uninstalling / reinstalling Google Home

- connecting my phone's wifi to the mini itself and trying to connect to my wifi

- bringing my mini even closer to my router, despite it being only 10ft away from it

and literally nothing has worked. Someone please help?

[JuanCH]

Hi Leef,

Thanks for reaching out to the community! I understand your Google Nest Mini has disconnected from your WiFi and won't reconnect again. I appreciate you for performing some troubleshooting steps to reconnect it. I'll be glad to help you with this!

To find the best solution, I'd like to ask the following:

• Did you receive any error message when you tried to reconnect your Google Nest Mini?
• Were there any recent changes to your WiFi network?
• Is your Google Home app updated? Please check out the following link for your reference: Update the Google Home app

Please keep me posted. I look forward to your response.

Best regards,
Juan

[Leef]

Thank you I'll try this after work today!

[Leef]

No wifi network changes and the error message I've been getting after the reset was "Nest Audio couldn't connect to x, check your input" but I entered my wifi password correct, I double checked and copied it right off my PC

[Leef]

Just followed that link and yes, my Google Home app is fully updated.

[JuanCH]

Hi Leef,

Thanks for keeping me updated! Let's continue addressing this inconvenience. I have some more questions for you:

• Are you trying to set up your Google Nest Mini on a standard home WiFi network or on a WiFi network that is shared or has special access?
• Are other devices (phone, tablet, desktop, or laptop) able to connect to the same WiFi network?

Please keep me posted. I look forward to your response.

Best regards,
Juan

[Leef]

it's just a standard home wifi, nothing special but it *is* shared with the rest of my family and yes, my computer and phone and xbox are all able to connect easily as always, however I never have both my pc and any of my gaming consoles on at the same time, if my pc is on then nothing else is and vice-versa.

[JuanCH]

Hi Leef,

Thanks for getting back to me with this information. Let's try the following troubleshooting steps to isolate the root cause of this inconvenience:

• Unplug your Wi-Fi router from the power source for 2 minutes.
• Ensure that the router's lights turn off completely when unplugged.

Tip: Some routers have backup battery packs, so you need to disconnect the battery packs as well to ensure that the router is completely turned off.

• After 2 minutes, plug the router back into its power source.
• Once all the router lights are back on, check if the network name is available on your mobile device or computer.
• Check if your Google Nest Mini now connects to your Wi-Fi.

Please let me know how it goes. I look forward to your response. 

Sincerely,
Juan

[Leef]

I'll give this a shot but it's going to take me a few days to find a moment where turning the internet off won't inconvenience the others I live with, I'll get back to you with the results as soon as I can!

[Leef]

I've done some thinking and thank you for trying to help but I think I'm going to give up on fixing whatever's wrong. I'll just put it in my closet and forget about it.