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Google Nest Hub has blank screen

boisejones
Community Member

‎07-02-2025 12:52 PM

My Nest Hub just randomly went completely black. I can still receive answers from it and play music, but there is zero screen all of a sudden! I unplugged it for 2 days, then plugged it back in, still nothing. I will NOT try to force a factory reset since I can't see anything in the screen (QR code primarily) to be able to set it up again. 

I read another post where this same issue is randomly happening to other users. WHY?  It of course is not under warranty anymore and I'm sure nothing will be fixed by Google. Just another reason for my to switch all 6 of my Google devices to another product. So frustrating!!! 

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kcruzgonzalez
Community Specialist
Community Specialist

‎07-05-2025 01:33 PM

Hi @boisejones,

 

Thank you for posting in the community. I'm sorry to hear that your Nest Hub screen has suddenly gone completely black. That must be odd, especially when the audio and voice commands are still working, and you've already tried unplugging it for two days. I understand your frustration, and I'm here to help you with this.

To help me understand the situation and guide you to the most effective solution, could you please provide some additional information?

  • What troubleshooting steps have you already tried besides unplugging it for two days?

  • When did this behavior start? Was it sudden, or did you notice any gradual changes?

  • Was the device dropped or knocked over at any point before this started?

  • Can you also provide the Fuchsia version of your display? You can usually find this in the Google Home app under the device settings or by asking, "Hey Google, what's your software version?"

Based on the symptoms you're describing, let's go through some steps to troubleshoot the black screen issue:

  1. Confirm the device is powered on: You've already confirmed the Assistant is working, which indicates it's powered on. If you turn the privacy switch on the back of the device on and off, does the light next to the camera come on?

  2. Confirm the brightness offset isn't set too low in the Google Home App:

    • Open the Google Home app on your phone.

    • Tap on your Nest Hub device.

    • Go to Settings (gear icon).

    • Look for "Display" or "Brightness" settings and ensure the brightness isn't set to its lowest point or that "Ambient EQ" is not causing it to appear off.

  3. Reboot the device: Since you can't see the screen to navigate menus, please try a voice command to reboot: Say "Hey Google, restart the display" or "Hey Google, reboot."

Important: To help us troubleshoot this more effectively, please provide a one-minute video that demonstrates the following:

  • Unplugging your Nest Hub's power adapter from the wall outlet.

  • Waiting at least 30 seconds with the device unplugged.

  • Plugging the Nest Hub back in to a working wall outlet.

To help us understand and diagnose the black screen issue on your Nest Hub more effectively, could you please provide a video demonstrating the problem?

You can share the video by uploading it to Google Drive and providing a public link. This visual information will be very helpful in your case.

 

Regards,

Kevin

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