Every few days, my Nest Audio speaker say something like "not connected to network" when my wife uses OK Google. The network has been fine and not going down. If I unplug and plug it back in, after it starts up, it works fine. And then it happens again a few days later. Anyone else seeing this?
Yes! I have 3 speakers and they all randomly disconnect. They’re fine after I unplug them and plug them back in, but then they’ll do it again. I’m tired of having to disconnect them before I want to give a command.
Hello eorent and JAIf,
Thank you for your patience at this time. I am sorry to hear that your devices are disconnecting from your network. I understand your concern and would be more than happy to help find a solution. First, I have some quick questions to get a better understanding of this situation.
Thank you for your patience during this time, I look forward to your response!
Thanks for responding. Answers below:
Hope this helps.
Thanks for your reply back, your answers do help!
I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 5-2233000031710.
We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to contact the support team and refer to Case ID listed above, or start a new thread and we'll be happy to help.