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Nest audio keep disconnecting to WIFI and google Home

ghostchenxi
Community Member

Dear

i have bought 2 Nest audio by end of 2021 and group with my other audio devices in Google home app. All the other device works well, even the nest hub and my old nest mini. but the 2 brand new Nest audo keep disconnect my wifi and google home audio group. 

i have checked online and try many time to restore factory and reconnect the network. but the same issue happened again and again, very annoying me. 

And the use experience of these nest audio is worst ever.

please if any good engineer could give me a help on it.

 

thanks in advance.

4 REPLIES 4

Jake
Community Specialist
Community Specialist

Hey ghostchenxi,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Texus
Community Member

Hey Jake,

My name is Texus. I’m having the same issue. My Google Home Smart Speaker keeps disconnecting from my home WiFi daily and sometimes hourly. I don’t know what to do to fix it.

Koich
Community Member

I have the same issue. My Nest Audio falls off the wifi daily if not hourly. I am using a Google mesh wifi router, and the mesh sits only 6 feet away from the Nest Audio in the same room. 

Enhanced
Community Member

Same issue on my end. Next audio speakers and minis keep disconnecting from wide and home app. Please help as it's driving me crazy. I'm forced to unplug and plug back in every speaker multiple times a day sometimes.