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Nest audio no more connection

Luc19
Community Member

Have 2 devices nest audio connected in stereo.  1 device is completely out.  No more signals and connected to other power cabel gives no results.  What can I do ?

3 REPLIES 3

maedacortez
Community Specialist
Community Specialist

Hi Luc19,

 

Thanks for reaching out! I'm here to help! I want to get a clearer picture of your situation. Could you tell me if your Nest Audio is:

 

  • Totally turning off, or
  • Having trouble connecting to the stereo?

I will be waiting for your response.

 

Regards, 

Manuel

Thanks for your reply Manuel.

My device was suddenly out of use completely without any other action.  

Best regards.

Luc

maedacortez
Community Specialist
Community Specialist

Hi Luc19,

 

Thanks for your reply, I understand it can be frustrating when your Nest audio is not working properly, I recommend you try these troubleshooting steps:

 

  1. Plug your Nest Audio into a different wall outlet.
    Note: Make sure they are not connected to a surge protector to rule out all other hardware.
  2. Discharge the speaker:
  3. Unplug the power adapter from the outlet and the speaker.
  4. Leave it unplugged for 20 seconds.
  5. Plug the power adapter into the speaker or display.
  6. Plug the other end of the power adapter into a wall outlet that works.
  7. Check if any LED lights would appear on the back of the speaker.
  8. Please try the power adapter from the one that currently works to isolate the issue.

Let me know how it goes.

 

Regards,

Manuel